> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Split message

> Split message

If a message contains two issues that should be handled separately, you can split the message in two and create a new request with one of the messages. This can be relevant if a message contains both a technical question and an invoice question, because these two issues are handled by two different departments.

## Steps

1. [Open the request][1].

2. In the **Messages** tab, click <i class="ph ph-dots-three-circle-vertical" aria-label="Task menu" /> next to the message you want to split.

3. In the **Split message** screen in the **Title** field, enter a descriptive name for the new request.

4. In the **Category** field, select a category.

5. In the **Owner** list box, choose one of the following:
   * To assign the request to a specific person, select the name you require.
   * **(Automatically assigned)**: If selected, the system assigns the request in accordance with the applicable assignment rules.
   * **(Unassigned)**: You can also choose not to assign the request. The members of the relevant category then become responsible for dealing with the request.

6. In the **Priority** list box, you can choose between **Low**, **Medium** and **High**, or you can make the system assign the priority automatically. This can be done, for example, on the basis of escalation levels set for different customers.

7. In the **Access level** list box, select one of the following options:
   * **External**: Select this option if the customer is to have access to the request via a customer centre.
   * **Internal**: Select this option if the customer is not to have access to the request.

8. In the **Status** list box, choose one of the following:
   * **Open**: Select this option if the request is in progress.
   * **Closed**: Select this option if the request is completed.
   * **Postponed**: To postpone handling of this request, select this option and specify a date in the date field to the right. On this date, the request is set back to **Open**.

9. (if relevant) Under **Choose the attachments to move to the new request** select the attachment(s) that should be moved to the new request. The attachments will be deleted from the existing request.

10. Go to the **Messages** tab, and edit the message texts for the existing and new requests.

11. Click **OK**. The message is split and the new request opens.

[1]: ./index#open


## Related topics

- [Split a requests](/en/request/learn/split-request.md)
- [Merge requests](/en/request/learn/merge.md)