> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Ask another request handler for help

> Ask another request handler for help

As a request handler, you are not always able to answer the request on your own. You may sometimes need to ask for help from a colleague.

## Steps

1. [Open the request][1].

2. Select the person you want help from in the **Owner** list box from the **Request properties** sidebar. This means that you are transferring responsibility for the request to that person.

   ![Assign a request to another Service users -screenshot][img1]

   <Note>
     If you do not know who should have responsibility for the request, you can select **(Automatically assigned)** in the **Owner** field and select the relevant [category][3] in the **Category** field. If, for example, the request relates to a payment question, you can change the category to "Invoicing". The request will then be automatically assigned to a request handler in the invoicing department in accordance with the applicable assignment rules.
   </Note>

3. Select the **Messages** tab.

4. Click **Add comment**.

5. Enter the question you want to ask the other person.

6. Set **Access level for message** to **Internal**, so the message is not visible in the Customer Centre.

7. Click **Save** and the new owner will see your internal comment.

<Tip>
  Before transferring responsibility for the request to someone else, it is a good idea to [add it to your favorites list][2], to remind yourself to follow it up. It will no longer be displayed under **Own open requests** when someone else is defined in the **Owner** field.
</Tip>

[1]: ./index#open

[2]: ../../learn/basics/fav

[3]: ../admin/category/index

[img1]: /media/loc/en/request/reassign-a-request.png


## Related topics

- [Forward a request to external parties](/en/request/learn/forward.md)