Search for reply templates
If there are lots of reply templates in a folder, it may be difficult to find the one you want. In that case, doing a search may be a good idea.
- Go to Main menu in the top bar and select Knowledge base > Reply templates.
- Click the Search button. This takes you to the Criteria screen.
- Enter the text you want to search for and optionally other criteria.
- Click Search.
- When the search finishes, a list of all the records containing the text you entered in the Search string field is displayed. You can open a record by clicking it.
Perhaps you should consider to create a folder structure to make it easier to locate relevant reply templates?