System templates

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Not all parser variables are available in every context in SuperOffice Service. The following tables show which parser variables are available in which reply templates.

Standard variable

The standard variables are Message, Company, Customer, Ticket, and Config.

Template type	Customer, Company	User	Ticket	Message	Config	Other
new request, edit request, add message		x	x		x
autoreply	x		x
email filter	x		x		x
on incoming email	x		x		x	ticket.lastMessage
notify: new request	x		x	x	x	ticket.lastMessage
notify: open requests	x		x		x	ticket.lastMessage
notify: new message	x		x	x	x
notify activated request, escalated request, re-assigned request	x		x		x
new customer contacts	x (customer only)					custPassword, to, from
send password to customer contacts	x (customer only)				x	to, from
format FAQ questions	x		x			faq.question, faq.answer

Other parser variables

Variable	Description
ticket.lastMessage	The last message on the request
custPassword	The un-encrypted version of the password only if this customer was generated at the same time as the "new customer" email was sent and encryption is turned on
from	The sender email address
to	The recipient address
faq.question	The first message in the request that "publish" was called from
faq.answer	The last message in the request that "publish" was called from

Some parser variables that exist will not be described. These are present only for backward compatibility.