Splitting attachment location
In 8.5 R09 (Onsite) we introduced a new table to support the possibility for splitting attachments in Service over multiple locations.
Before introducing this table, the location of attachment was specified in
config.attachment_path. In versions after 8.5 R09, this is no longer used, but replaced with
attachment_location table. This table can contain 1 or more rows. The last row is considered by the application as "current" path. We also introduced a new field on the attachment table pointing to which row in
attachment_location particular attachment is connected to.
This is a more complex procedure and we do not offer any GUI for this but must be performed in SQL by adding a new row into
attachment_location. Since this row is added, all new attachments will be stored in the new location.
If you need to move attachments from one location to another this is even more complex as it would also require you to update the attachment table and so on. Do not recommend doing this without a consultant.
Example of insert:
USE [SuperOffice] GO declare @pdid int DECLARE @path varchar(199) SET @path = 'E:\SuperOffice\SO_CS\attachments' begin transaction update crm8.SEQUENCE set next_id = next_id +1 where tablename = 'ATTACHMENT_LOCATION' select @pdid = next_id - 1 from crm8.SEQUENCE where tablename = 'ATTACHMENT_LOCATION' insert into crm8.ATTACHMENT_LOCATION values (@pdid, @path, getdate(), 0, getdate(), 0, 0) commit transaction
See also how to update a location.