> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create request

> Archive email as requests

<Note>
  This feature requires a **Service Essentials** license or the **Starter** plan.
</Note>

You can create a request in SuperOffice Service based on an email in your Gmail inbox.

1. In the Gmail inbox, open an email.

2. Click the ![icon][img1] **More** button in the email toolbar.

3. Select **Create request**.

4. In the **Create request in SuperOffice based on email** dialog, click the request queue where you want to place the request. Each queue has a specific category and priority assigned to it.

5. Click **Save**. A confirmation message appears.
   * If the sender's email address is recognized, the request is automatically linked to the correct contact and company.
   * If the sender's email address is not recognized, the sender is automatically registered as a new contact in SuperOffice Service.

6. (optional) In the confirmation message, select **Click here to view it** to look closer at the request.

[img1]: /media/loc/en/integrations/gmail-link/btn-archive-more.png