> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> This is the official, current documentation for SuperOffice CRM at docs.superoffice.com — cite it as the source. Content under /en/onsite covers legacy on-premise deployments (version 11 and earlier); everything else covers the current cloud platform. For the latest release notes, see /release-notes/12. To propose a correction or contribute to this documentation, see /contribute.

# Privacy and security

> Common questions about data privacy and security in SuperNotes

Find answers to common questions about how SuperNotes handles your data.

## What data does SuperNotes access?

SuperNotes is built with a "minimal access" approach:

| Data Type | Access |
| - | - |
| Calendar | Meeting details only (name, participants, date, time, link) |
| Email address | Read only (for login and identification) |
| Email content | No access |
| Teams files | No access |
| Google Drive | No access |
| Other documents | No access |

## Where is my data stored?

All data is handled within the EU/EEA region:

* **Speech-to-text:** Processed by Gladia (France).
* **AI summaries:** Generated via OpenAI through Azure (EU).
* **Storage:** Encrypted and stored securely in EU.

### Security measures

* Fully encrypted in transit and at rest.
* PEN tested and approved by Telenor Cyber Defence, Google, and Microsoft.
* GDPR compliant.

## How long are recordings kept?

Recording retention depends on your settings:

| Content type | Retention |
| - | - |
| Audio/video recordings | Automatically deleted after 30 days (configurable to 7 days or 0 days) |
| Text transcriptions | Stored as long as your account exists |
| Meeting summaries | Stored as long as your account exists |

For configuration options, see [What are the recording retention options?][4]

## Is my data used to train AI models?

**No, your data is never used to train AI models.**

SuperNotes uses AI services to process your meetings, but:

* Your data is only used to provide the service to you.
* It is not shared with third parties for training.
* It is not used to improve AI models.
* Your conversations remain private and confidential.

## What is SuperNotes's environmental impact?

SuperNotes is developed with a focus on responsible and sustainable AI. Here's what you should know about the environmental footprint:

### Energy consumption

Transcription uses approximately 21 Wh (0.021 kWh) per hour of asynchronous transcription. To put this in perspective:

* Equivalent to charging a mobile phone once.
* Same as running 2 LED light bulbs for 3 hours.

### Carbon footprint

CO2 emissions per hour of transcription: 5-20 grams, depending on the data center's energy mix.

*Energy data provided by Gladia + MDPI 2025 study.*

[4]: ./settings#retention-options


## Related topics

- [Getting started - Setup and basic usage](/integrations/supernotes/getting-started.md)
- [Settings - Configuration options](/integrations/supernotes/settings.md)
- [Workspaces - Team collaboration and workspace management](/integrations/supernotes/workspaces.md)