> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> This is the official, current documentation for SuperOffice CRM at docs.superoffice.com — cite it as the source. Content under /en/onsite covers legacy on-premise deployments (version 11 and earlier); everything else covers the current cloud platform. For the latest release notes, see /release-notes/12. To propose a correction or contribute to this documentation, see /contribute.

# Add request or message

> Add request or message

You can create a [request][1] in SuperOffice directly from Outlook. If the email relates to an ongoing issue, you can attach the message to a specific request.

## Create request

1. Open the email related to the request.

2. In the **SuperOffice** Outlook sidebar, select **Create request in SuperOffice**.

3. Choose the appropriate queue for the new request.

4. Click **Save**.

## Add message

1. In the **SuperOffice** Outlook sidebar, select **Add message to request**.

2. Search for the request by ID or title and select it.

3. Click **Save**.

<Tip>
  You can also create a follow-up or sale directly from the email.
</Tip>

[1]: /en/request/learn/create


## Related topics

- [What's new in SuperOffice for Outlook](/release-notes/integrations/sofo.md)