> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Video Meetings for SuperOffice: Google Meet

> Getting started with Video Meetings for SuperOffice - Google Meet

This article describes how to connect, configure, use and disconnect Google Meet.

## Pre-requisites

* Use CRM Online
* You need a SuperOffice admin account during setup
* A Google account (Gmail or Google Workspace)

<Note>
  To send and receive email invitations to video meetings (to/from attendees), you need a valid email set-up. [How to configure email invitations for video meetings][1].
</Note>

[1]: ../howto/configure-email-invitations

## How to connect to video provider

1. Open SuperOffice **Settings and maintenance** and go to the **Preferences** section.
2. Choose the **Video meetings** tab.
3. Click **Configure** to start the configuration process.
4. Select Google Meet as the provider.
5. Authenticate and authorize Google Meet:
   1. You will be forwarded to the providers' authentication portal to authenticate and validate your user and to confirm you allow to connect it to SuperOffice.

      ![imageaq45c.png -screenshot][img6]

      ![imagevja1.png -screenshot][img7]

      ![imagenw4gm.png -screenshot][img8]

   2. After authentication and confirmation is completed, you'll be redirected back to SuperOffice Video Meetings settings

      ![imagemzlj8.png -screenshot][img9]

      If it says "Logged in as xxx and connected to Google" under **Configure settings**, you may close this browser window - to go back to SuperOffice "Settings and maintenance" to confirm the setup.
6. Return to the SuperOffice **Video meetings** tab and verify that the configuration is active.

## How to use Video Meetings

### Create a video meeting

1. In SuperOffice, go to the diary and [create a new meeting][1].
2. Click <i class="ph ph-video-camera" aria-label="Video meeting" /> next to the meeting type. The icon changes and a video meeting link is added.
3. Complete the information in the **Follow-up**.

[1]: /en/diary/learn/create-follow-up

<Note>
  The first time you select the video icon (<i class="ph ph-video-camera" aria-hidden="true" />), a new window will open. Here you need to sign in to authenticate your user in the video meeting service defined by your administrator.
</Note>

### Join a video meeting

To join a video meeting in SuperOffice, click **Join meeting** in the **Follow-up** dialog or in the side panel. Alternatively, right-click in your diary and then click **Join meeting**.

## Troubleshooting

### Something went wrong

If you get the following error message, log out of SuperOffice Online and then log back in.

*Something went wrong reserving your video meeting. Please try again later.*

### 404

If you (the user) experience difficulties with creating and starting video meetings, remove the video-meetings configuration in SuperOffice.

1. In a browser, go to [https://meetings.superoffice.com/meet/DisconnectUser][1].
2. Click **Confirm**.
3. Re-authenticate: simply create a meeting in your CRM diary and click the video icon. You will then be asked to authenticate.

[1]: https://meetings.superoffice.com/meet/DisconnectUser

### Remove access for Video Meeting App in Google

This procedure fixes problems with video meetings and Google accounts.

This might happen when you create a meeting in your CRM diary:

![image9u3i.png -screenshot][img10]

1. In your (the user's) Google account, go to [the list of authorized third-party applications][5].
2. Find SuperOffice Video Meetings in the list.
3. Click the button to Revoke access for this app.
4. Close the tab.
5. Go to [meetings.SuperOffice.com/Error/GoogleAuthenticationFailure][6] and click **Click here to restart the authorization process** again on that page.

You will be asked to authenticate and everything should work after that.

## How to disconnect video provider

First, **disconnect** the Google Meet service provider in SuperOffice Settings and maintenance:

1. Open SuperOffice **Settings and maintenance** and go to the **Preferences** section.
2. Select the **Video meetings** tab.
3. Click the **Configure** button. A new tab opens.
4. If a service provider has already been selected, you can click **Disconnect**.
5. A warning is displayed, click **OK** to continue.

Then, **uninstall** the Google Meet video meeting service:

1. Sign in to your [Google account][4] and navigate to Security.

   ![imageqb9db.png -screenshot][img1]

2. Click **Manage third-party access**.

   ![image767ll.png -screenshot][img2]

3. Find the SuperOffice VideoMeetings app in the list, click to open it.

   ![imagebwcao.png -screenshot][img3]

4. Click **Remove Access**.

   ![imageoicbe.png -screenshot][img4]

5. Confirm remove access.

   ![imagef35lq.png -screenshot][img5]

[4]: https://myaccount.google.com/security

[5]: https://myaccount.google.com/permissions

[6]: https://meetings.superoffice.com/Error/GoogleAuthenticationFailure

[img1]: /media/loc/en/integrations/video-meetings/imageqb9db.png

[img2]: /media/loc/en/integrations/video-meetings/image767ll.png

[img3]: /media/loc/en/integrations/video-meetings/imagebwcao.png

[img4]: /media/loc/en/integrations/video-meetings/imageoicbe.png

[img5]: /media/loc/en/integrations/video-meetings/imagef35lq.png

[img6]: /media/loc/en/integrations/video-meetings/imageaq45c.png

[img7]: /media/loc/en/integrations/video-meetings/imagevja1.png

[img8]: /media/loc/en/integrations/video-meetings/imagenw4gm.png

[img9]: /media/loc/en/integrations/video-meetings/imagemzlj8.png

[img10]: /media/loc/en/integrations/video-meetings/image9u3i.png