> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Video Meetings for SuperOffice: Microsoft Teams

> Getting started with Video Meetings for SuperOffice - Microsoft Teams

This article describes how to connect, configure, use and disconnect Microsoft Teams.

## Pre-requisites

* Use CRM Online
* You need a SuperOffice admin account during setup
* MS Teams activated / access for your Microsoft 365 subscription
* You need a Microsoft 365 admin account to grant access during setup
* Microsoft 365 for business account

<Note>
  If you try to authenticate without a Microsoft 365 Admin account, a message will tell you to log in with an admin account:
</Note>

![imagewf14i.png -screenshot][img1]

<Note>
  To send and receive email invitations to video meetings (to/from attendees), you need a valid email set-up. [How to configure email invitations for video meetings][1].
</Note>

[1]: ../howto/configure-email-invitations

## How to connect to video provider

1. Open SuperOffice **Settings and maintenance** and go to the **Preferences** section.
2. Choose the **Video meetings** tab.
3. Click **Configure** to start the configuration process.
4. Select Microsoft Teams as the provider.
5. Authenticate and authorize Microsoft Teams:
   1. You will be forwarded to the provider's authentication portal to authenticate and validate your user and to confirm you allow to connect it to SuperOffice.

   2. Please accept the integration on behalf of your organization, by setting the checkbox:

      ![imagelm6ei.png -screenshot][img2]

   3. After authentication and confirmation are completed, you'll be redirected back to SuperOffice Video Meetings settings.

      ![image0z9pi.png -screenshot][img3]

      Teams Meetings provider does not have any additional configuration settings.

      If it says "Connected to Teams. Logged in as xxx, connected to custxxxx", and password filled under **Set Configurations**, you may close this browser window - to go back to SuperOffice Settings and maintenance to confirm the setup.
6. Return to the SuperOffice **Video meetings** tab and verify that the configuration is active.

## How to use Video Meetings

<Note>
  You need a Microsoft 365 **for business** subscription. Video meetings with Microsoft Teams does not support Personal and Family accounts.
</Note>

### Create a video meeting

1. In SuperOffice, go to the diary and [create a new meeting][1].
2. Click <i class="ph ph-video-camera" aria-label="Video meeting" /> next to the meeting type. The icon changes and a video meeting link is added.
3. Complete the information in the **Follow-up**.

[1]: /en/diary/learn/create-follow-up

<Note>
  The first time you select the video icon (<i class="ph ph-video-camera" aria-hidden="true" />), a new window will open. Here you need to sign in to authenticate your user in the video meeting service defined by your administrator.
</Note>

### Join a video meeting

To join a video meeting in SuperOffice, click **Join meeting** in the **Follow-up** dialog or in the side panel. Alternatively, right-click in your diary and then click **Join meeting**.

## Troubleshooting

### Something went wrong

If you get the following error message, log out of SuperOffice Online and then log back in.

*Something went wrong reserving your video meeting. Please try again later.*

### 404

If you (the user) experience difficulties with creating and starting video meetings, remove the video-meetings configuration in SuperOffice.

1. In a browser, go to [https://meetings.superoffice.com/meet/DisconnectUser][1].
2. Click **Confirm**.
3. Re-authenticate: simply create a meeting in your CRM diary and click the video icon. You will then be asked to authenticate.

[1]: https://meetings.superoffice.com/meet/DisconnectUser

## How to disconnect video provider

First, disconnect the Microsoft Teams service provider in SuperOffice Settings and maintenance:

1. Open SuperOffice **Settings and maintenance** and go to the **Preferences** section.
2. Select the **Video meetings** tab.
3. Click the **Configure** button. A new tab opens.
4. If a service provider has already been selected, you can click **Disconnect**.
5. A warning is displayed, click **OK** to continue.

Then, **uninstall** the Microsoft Teams video meeting service:

1. Sign in to your Microsoft 365 administrator account and navigate to **Settings > Integrated apps**.

   ![imagehz5oq.png -screenshot][img4]

2. Click the link for **Microsoft Entra ID**

3. Open enterprise applications, and find the SuperOffice VideoMeetings app in the list, click to open it.

4. Go to **Properties**.

5. Click the **Delete** button for the *VideoMeeings* app.

   ![imageo2a0p.png -screenshot][img5]

[img1]: /media/loc/en/integrations/video-meetings/imagewf14i.png

[img2]: /media/loc/en/integrations/video-meetings/imagelm6ei.png

[img3]: /media/loc/en/integrations/video-meetings/image0z9pi.png

[img4]: /media/loc/en/integrations/video-meetings/imagehz5oq.png

[img5]: /media/loc/en/integrations/video-meetings/imageo2a0p.png