> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Video Meetings for SuperOffice: Webex

> Getting started with Video Meetings for SuperOffice - Webex

This article describes how to connect, configure, use and disconnect Webex.

## Pre-requisites

* Use CRM Online
* You need a SuperOffice admin account during setup
* Webex account

<Note>
  To send and receive email invitations to video meetings (to/from attendees), you need a valid email set-up. [How to configure email invitations for video meetings][1].
</Note>

[1]: ../howto/configure-email-invitations

## How to connect to video provider

1. Open SuperOffice **Settings and maintenance** and go to the **Preferences** section.
2. Choose the **Video meetings** tab.
3. Click **Configure** to start the configuration process.
4. Select Cisco Webex as the provider.
5. Authenticate and authorize Webex:

   1. Add the SuperOffice app from the Cisco app store, by supplying our Integration ID when asked:

      ```text theme={null}
      Y2lzY29zcGFyazovL3VzL0FQUExJQ0FUSU9OL0MwZThkNmFkYmUzYzZkOTE5Y2MyYzMzNjExYTMzMGQ2NzAzNWQwODYxMTliY2I4ZjhkMGQzZWNkODQ4NDQ2OGVh
      ```

      The SuperOffice app for Cisco Webex integration ID will be added to your Cisco Webex admin page at [https://admin.webex.com][4]:

      ![imageb11q.png -screenshot][img1]

   2. You will be forwarded to the provider's authentication portal to authenticate and validate your user and to confirm you allow to connect it to SuperOffice.

      ![imaget1zxp.png -screenshot][img2]

      ![imageqstfq.png -screenshot][img3]

      ![imageb9iy.png -screenshot][img4]

      ![image1jawz.png -screenshot][img5]

   3. Webex Meetings has some additional configurations, only a password is required: set your random password and click **Save**.

      ![imageezby.png -screenshot][img6]

   If it says "Connected to Webex. Logged in as xxx, connected to custxxxx", and password filled under **Set Configurations**, you may close this browser window - to go back to SuperOffice Settings and maintenance to confirm the setup.
6. Return to the SuperOffice **Video meetings** tab and verify that the configuration is active.

## How to configure email invitations for video meetings

To be able to send and receive email invitations to video meetings, you must have [configured your email setup][8] in SuperOffice CRM  or use SuperOffice Mail Link.

## How to use Video Meetings

### Create a video meeting

1. In SuperOffice, go to the diary and [create a new meeting][1].
2. Click <i class="ph ph-video-camera" aria-label="Video meeting" /> next to the meeting type. The icon changes and a video meeting link is added.
3. Complete the information in the **Follow-up**.

[1]: /en/diary/learn/create-follow-up

<Note>
  The first time you select the video icon (<i class="ph ph-video-camera" aria-hidden="true" />), a new window will open. Here you need to sign in to authenticate your user in the video meeting service defined by your administrator.
</Note>

### Join a video meeting

To join a video meeting in SuperOffice, click **Join meeting** in the **Follow-up** dialog or in the side panel. Alternatively, right-click in your diary and then click **Join meeting**.

## Troubleshooting

### Something went wrong

If you get the following error message, log out of SuperOffice Online and then log back in.

*Something went wrong reserving your video meeting. Please try again later.*

### 404

If you (the user) experience difficulties with creating and starting video meetings, remove the video-meetings configuration in SuperOffice.

1. In a browser, go to [https://meetings.superoffice.com/meet/DisconnectUser][1].
2. Click **Confirm**.
3. Re-authenticate: simply create a meeting in your CRM diary and click the video icon. You will then be asked to authenticate.

[1]: https://meetings.superoffice.com/meet/DisconnectUser

## How to disconnect video provider from SuperOffice

1. Open SuperOffice **Settings and maintenance** and go to the **Preferences** section.
2. Select the **Video meetings** tab.
3. Click the **Configure** button. A new tab opens.
4. If a service provider has already been selected, you can click **Disconnect**.
5. A warning is displayed, click **OK** to continue.

## How to uninstall the Webex video provider

1. Log in to your Webex account and navigate to the Cisco Webex admin page at [admin.webex.com][4]
2. Open Apps, and go to the **Integrations** tab.
3. Remove the **SuperOffice CRM** app from the Cisco app store.

[4]: https://admin.webex.com

[8]: ../howto/configure-email-invitations

[img1]: /media/loc/en/integrations/video-meetings/imageb11q.png

[img2]: /media/loc/en/integrations/video-meetings/imaget1zxp.png

[img3]: /media/loc/en/integrations/video-meetings/imageqstfq.png

[img4]: /media/loc/en/integrations/video-meetings/imageb9iy.png

[img5]: /media/loc/en/integrations/video-meetings/image1jawz.png

[img6]: /media/loc/en/integrations/video-meetings/imageezby.png