> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Video Meetings for SuperOffice: Zoom

> Getting started with Video Meetings for SuperOffice - Zoom

This article describes how to connect, configure, use and disconnect Zoom.

## Pre-requisites

* Use CRM Online
* You need a SuperOffice admin account during setup
* Zoom Pro account

<Note>
  To send and receive email invitations to video meetings (to/from attendees), you need a valid email set-up. [How to configure email invitations for video meetings][1].
</Note>

[1]: ../howto/configure-email-invitations

## How to connect to video provider

1. Open SuperOffice **Settings and maintenance** and go to the **Preferences** section.
2. Choose the **Video meetings** tab.
3. Click **Configure** to start the configuration process.
4. Select Zoom as the provider.
5. Authenticate and authorize Zoom:
   1. Click **configure your video-provider** if needed:

      ![imaged2zr2.png -screenshot][img1]

   2. You will be forwarded to the provider's authentication portal to authenticate and validate your user and to confirm you allow to connect it to SuperOffice.

      ![imagewvl4y.png -screenshot][img2]

      ![imagecxj9r.png -screenshot][img3]

   3. Zoom has one additional configuration required: set your random password and click **Save**.

      ![7y -screenshot][img4]

      If it says "Connected to Zoom. Logged in as xxx, connected to custxxxx", and password filled under **Set Configurations**, you may close this browser window - to go back to SuperOffice Settings and maintenance to confirm the setup.
6. Return to the SuperOffice **Video meetings** tab and verify that the configuration is active.

## How to use Video Meetings

### Create a video meeting

1. In SuperOffice, go to the diary and [create a new meeting][1].
2. Click <i class="ph ph-video-camera" aria-label="Video meeting" /> next to the meeting type. The icon changes and a video meeting link is added.
3. Complete the information in the **Follow-up**.

[1]: /en/diary/learn/create-follow-up

<Note>
  The first time you select the video icon (<i class="ph ph-video-camera" aria-hidden="true" />), a new window will open. Here you need to sign in to authenticate your user in the video meeting service defined by your administrator.
</Note>

### Join a video meeting

To join a video meeting in SuperOffice, click **Join meeting** in the **Follow-up** dialog or in the side panel. Alternatively, right-click in your diary and then click **Join meeting**.

## Troubleshooting

### Something went wrong

If you get the following error message, log out of SuperOffice Online and then log back in.

*Something went wrong reserving your video meeting. Please try again later.*

### 404

If you (the user) experience difficulties with creating and starting video meetings, remove the video-meetings configuration in SuperOffice.

1. In a browser, go to [https://meetings.superoffice.com/meet/DisconnectUser][1].
2. Click **Confirm**.
3. Re-authenticate: simply create a meeting in your CRM diary and click the video icon. You will then be asked to authenticate.

[1]: https://meetings.superoffice.com/meet/DisconnectUser

## How to disconnect video provider

First, **disconnect** the Zoom service provider in SuperOffice Settings and maintenance:

1. Open SuperOffice **Settings and maintenance** and go to the **Preferences** section.
2. Select the **Video meetings** tab.
3. Click the **Configure** button. A new tab opens.
4. If a service provider has already been selected, you can click **Disconnect**.
5. A warning is displayed, click **OK** to continue.

Then, **uninstall** the Zoom video meeting service:

1. Sign in to your Zoom account and navigate to the [Zoom Marketplace][4].
2. Search for SuperOffice CRM and click the app or navigate to your installed apps via **Manage > Installed Apps**.
3. Click **Uninstall** next to SuperOffice CRM.
4. Confirm the dialog and click **Uninstall**.

[4]: http://marketplace.zoom.us/

[img1]: /media/loc/en/integrations/video-meetings/imaged2zr2.png

[img2]: /media/loc/en/integrations/video-meetings/imagewvl4y.png

[img3]: /media/loc/en/integrations/video-meetings/imagecxj9r.png

[img4]: /media/loc/en/integrations/video-meetings/image7yqg.png