> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Service 10.2.10 update

> Release notes. What's new in SuperOffice Service 10.2.10

## Add domain for a company

When dealing with requests from multiple customers, it's handy to connect a new customer to an existing company automatically. Adding domains to a company is a neat way of connecting the new contacts to the correct company.

To maintain the different domains:

1. Go to a company.
2. Click the **Task** button and select **Manage domains**.
3. Enter a valid email domain and click **Add**. Repeat for additional domains.
4. Click **Save** when you are done.

The next time an unknown contact with this email address domain sends a request, they are automatically connected to this company.

![On the Task button on Company screen select Manage domains to add the company's domain -screenshot][img1]

![In the Manage domains dialog add the company's domain -screenshot][img2]

## Send SMS from a request

When dealing with customers that use only mobile phones, you can, with the correct setup and an **SMS provider**, send out requests by SMS.

Just select the correct contact with phone number and send the request.

![Send the request by SMS adding the mobile number in To field -screenshot][img3]

## Change the default style for outbound emails on requests

Dealing with contacts and customers is an united front for a company. Being able to fine-tune the emails sent by all users in a company, makes it easier to have a **common appearance**.

1. Go to Settings and maintenance and select **Preferences** in the navigator.

2. Select the **Global preferences** tab.

3. In the **Default style for outbound e-mails** field, enter HTML code. For example:

   ```html theme={null}
   <p style="font-family: 'IBM Plex Sans', sans-serif; color: grey; font-size:10pt;"></p>
   ```

4. Click **Save**.

![Global preference for default style for outbound emails -screenshot][img4]

## Compact text format area for requests

Space is limited when handling requests on smaller screens. The compacted text formatting bar lets you view more of the message content.

By default, you have one row of options. Click the **More** button to show additional options. Text formatting options are grouped by type.

![Text format options in 1 line -screenshot][img5]

![Text format options in 2 line with more options -screenshot][img6]

## Script trigger on outgoing email

Extended support for event triggers CRMScript. [New trigger OutboxItemCreated][2] for event **Outbound email or SMS created**. The EventData instance will contain several input values relevant to the context.

Read more about [how to use the new trigger][1].

[1]: ../../../en/automation/crmscript/tutorials/crmscript-trigger-outbox

[2]: ../../../en/automation/trigger/reference/CRMScript.Event.Trigger#outboxitemcreated

[img1]: /media/loc/en/release-notes/10.2/company-task-manage-domains.png

[img2]: /media/loc/en/release-notes/10.2/company-manage-domains-dlg.png

[img3]: /media/loc/en/release-notes/10.2/request-send-sms.png

[img4]: /media/loc/en/release-notes/10.2/admin-global-pref-outbound-email.png

[img5]: /media/loc/en/release-notes/10.2/request-text-format-1line.png

[img6]: /media/loc/en/release-notes/10.2/request-text-format-2line.png