> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Service 10.2.8 update

> Release notes. What's new in SuperOffice Service 10.2.8

## Open/download attachments in sidebar preview

To get a quick overview of a request, you can use the preview in the sidebar! Sometimes that preview shows some attachments that are important to look at to get the full overview.

Click on the arrow of the attachment and select **Open/Download** and you have all information available.

![Request preview with the Open/Download option -screenshot][img2]

## Update lists clicking the info icon

Request handling is often a team effort, and lists give an easy overview. However, as soon as someone updates a request, the list view becomes outdated. When this happens, the list icon changes to a blue info icon.

Simply click the blue info icon to refresh the list. All recent changes become visible in the list.

This is an alternative to clicking the **Refresh** button in footer, which off course does the same thing.

![Request archive out of sync with a blue info icon to trigger update -screenshot][img1]

## Create system signature for requests

To have a united look and feel for all outgoing communication is often wanted. This is especially useful when there are more than one person who deal with customers.

To set that uniform signature for all users, add the correct signature in the system signature settings. Go to the **Main** menu, select **Edit system signature**, and add the wanted request signature.

![Request signature in the Edit system signature dialog -screenshot][img3]

If you have user administrator rights, you can also set the user's request signature from the **Task** button in the User screen.

![Admin User screen with Request signature task -screenshot][img4]

## Change rank on contacts by drag-and-drop

Dealing with multiple contacts on a request is sometimes time consuming to change and fix.

By going into **Edit** mode and drag the different contacts added, you can change the contact directly linked to the request.

The request will appear in the **Requests** section tab on companies and contacts for all contacts added in the requests.

![Change rank on contacts on the request screen by drag-and-drop -screenshot][img5]

## Refresh request tab

When you are working with live updates on requests, other associates can add or change information or the request your are working on.

To update the request, simply click the **Refresh** button in the header.

![Update the request tab with new information -screenshot][img6]

[img1]: /media/loc/en/release-notes/10.2/request-list-update.png

[img2]: /media/loc/en/release-notes/10.2/request-attachment-preview.png

[img3]: /media/loc/en/release-notes/10.2/request-signature-system.png

[img4]: /media/loc/en/release-notes/10.2/admin-user-request-signature.png

[img5]: /media/loc/en/release-notes/10.2/request-contact-drag-drop.png

[img6]: /media/loc/en/release-notes/10.2/request-update-button.png