> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Service 10.3.2 update

> Release notes. What's new in SuperOffice Service 10.3.2

## Request types - to get efficient support

With the option to have multiple [request types][3], you can streamline your work based on customer needs.

![Request properties sidebar - Request type drop-down -screenshot][img2]

The fields displayed on the **Request properties** sidebar can vary based on your configuration of the [request layout][1] in the **Screen designer**.

For example, if you frequently receive invoice-related requests, consider [adding a request type][4] with a customized layout, including a designated field for invoice numbers. This approach enhances efficiency when handling such requests.

![Request properties sidebar - with Invoice number -screenshot][img1]

It is easy to search for a specific invoice number and also gain insights into the quantity of requests for a specific type using the [new request dashboard tiles][2].

## Related content

* [How to create request types][4]

[1]: ../admin/10.3.2-update

[2]: ../core-crm/10.3.2-update

[3]: ../../../en/request/admin/type/index

[4]: ../../../en/request/admin/type/create

[img1]: /media/loc/en/request/request-properites-panel-request-types-invoice.png

[img2]: /media/loc/en/request/requests-select-request-types.png