> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Service 10.3.8 update

> Release notes. What's new in SuperOffice Service 10.3.8

## Requests - Get next in queue including own open requests

When you use the **Get next in queue** option , you will always follow your company's settings on the **deadline**, your status **queue**, the **category** you are in, and **unassigned** requests. So together with these settings, your **own open requests** are also added to that queue.

This will make the picking of requests more fair for your customers, and no requests should be forgotten. Just remember to update your **Request preferences**.

![Request - Get next in queue -screenshot][img2]

![Request - Preferences for Get next in queue -screenshot][img3]

## Request type - Reply/forwarding settings

Do you get a **double signature** when you reply to an existing request? Maybe you have duplicate settings, which adds your personal signature together with the **signature settings** for the request type.

For a **Request type** there are several settings for New request and Reply/forwarding settings. Add the correct **Exclude signature** setting for new, reply and forward, and you have full control of how the messages to your customers should look like.

![Request types - Change settings for replies and forwards -screenshot][img1]

[img1]: /media/loc/en/request/request-types-reply-forward-settings.png

[img2]: /media/loc/en/request/request-get-next-in-queue.png

[img3]: /media/loc/en/request/request-preferences-get-next.png