> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SuperOffice Service 9.2 R11 update

## Chat - Transfer by managers

You, as an agent, can transfer a chat to another agent.

![Chat transfer -screenshot][img1]

A manager can also take over the chat or transfer this to another agent. With this possibility, you have some administrator rights to make sure the customer gets an agent that is available and can help the customer correctly.

[img1]: /media/loc/en/release-notes/9.2/chat-transfer.png