> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SuperOffice Service 9.2 R12 update

## Chat - Add lunch to the opening hours

Setting up a chat channel, it's very valuable to add the opening hours if your company does not have 24/7 opening hours.

![Chat add lunch hours -screenshot][img1]

If you also have set lunch hours, you can also add the time. With this option set, your customers get info about why they won't get instant reply/help on the chat at that exact time.

## Chat - Offline and Pre-chat form with country and consent fields

When creating the chat widget, you select some fields to show on the Offline form and the Pre-chat form. This is mainly to make it easier to contact the users after they have added all required data.

![Chat - Offline form with country and consent fields -screenshot][img2]

![Chat - Pre-chat form with country and consent fields -screenshot][img3]

Especially with GDPR, we need to make sure we have everything in place and are good to go, before we contact our customers.

## Chat - Support time zone in chat

When chatting with users in different time zones, users might be a little confused if they see a time different from their own.

![Chat - Support of Time zone -screenshot][img4]

Instead of using local server time in timestamps, it will be translated to the correct time zone according to the client browser. This ensures that timestamps displayed to customers are in their local time.

## Chat - Show agent's name with their nickname or first name

When setting up the chat widget, you may choose to show the agent's first name instead of their nickname. The **nickname** is usually the same as the **UserId** but can be changed.

This is to prevent showing the full name of the agent and possible misuse of that.

![Chat - Show agent's name with their first name checkbox -screenshot][img5]

* Off = Nickname
* On = First name

![Chat - Show agent's name with their nickname -screenshot][img6]

## Chat - Showing the chat channel in the overview

For the agents working with the **Chat** screen, it's often valuable to see the name of the channel the chat came from.

![Chat - Show the chat channel in the overview -screenshot][img7]

Knowing the chat channel, the agent knows more about what type of questions the customer will ask, and give better answers to them.

[img1]: /media/loc/en/release-notes/9.2/chat-lunch-hours.png

[img2]: /media/loc/en/release-notes/9.2/pre-chat-form.png

[img3]: /media/loc/en/release-notes/9.2/chat-offline-form.png

[img4]: /media/loc/en/release-notes/9.2/chat-timezone.png

[img5]: /media/loc/en/release-notes/9.2/chat-show-nickname-1.png

[img6]: /media/loc/en/release-notes/9.2/chat-show-nickname-2.png

[img7]: /media/loc/en/release-notes/9.2/show-chat-channel.png