This feature requires a license for SuperOffice Customer Centre.
In the Customer languages screen is a list of the installed customer languages. From this screen you can configure the customer languages, making it easy to communicate with customers in different languages.
- You can have multiple language versions of SuperOffice Customer Centre, the FAQ module and the reply templates.
- You can specify a language for a contact, so that person will automatically receive reply templates in that language.
- Requests to user support can be categorized in several groups that can refer to defined departments and languages.
On installation, 6 customer language folders (DE, DK, EN, NL, NO and SE) were placed in the folder \templates on the server. You must set up these customer languages yourself.