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Customer languages

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Note

This feature requires a license for SuperOffice Customer Centre.

In the Customer languages screen is a list of the installed customer languages. From this screen you can configure the customer languages, making it easy to communicate with customers in different languages.

For example:

  • You can have multiple language versions of SuperOffice Customer Centre, the FAQ module and the reply templates.
  • You can specify a language for a contact, so that person will automatically receive reply templates in that language.
  • Requests to user support can be categorized in several groups that can refer to defined departments and languages.

On installation, 6 customer language folders (DE, DK, EN, NL, NO and SE) were placed in the folder \templates on the server. You must set up these customer languages yourself.

What would you like to find out more about?

  • Work with customer languages
  • How SuperOffice Service selects the customer language for new contacts
  • Work with external categories
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