SAINT in Settings and maintenance

SAINT (Sales Intelligence) helps you monitor companies, contacts, and projects so you can follow up at the right time. An activity monitor (also known as status monitor) combines criteria, counters, and optional properties to highlight records that need attention. Before implementing SAINT, it is important to know what you want to improve and how you will analyze it. Then, consider which proactive actions your company can take to improve the current situation. For example:

• Send a group mailing
• Call all customers in the SAINT selection
• Follow up on all requests

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The status list

The status list on the Company, Contact, and Project tabs shows active status monitors for that entity and, if Show deleted is selected, also deleted ones.

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Properties

A status monitor combines several properties that define how it works:

• Criteria: Each status must include one or more criteria. These conditions determine which companies, contacts, or projects the status applies to. For example, you can define a status for customers with no sales in the last 90 days.
• Status images: An optional image can be displayed on company, contact, or project cards that match the criteria. For example, a spider’s web can indicate inactivity. Images appear as light watermarks and can be clicked for more details.
• Default follow-up: When a user clicks the status, they can create a follow-up. The type and description can be predefined, so the follow-up clearly states what action is required.

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Counters and periods

Counters track activity over time, such as sales, requests, or completed follow-ups. You can use counters in searches and selections to identify records that meet or fail certain thresholds. You can define up to three different periods (for example, 30, 60, and 90 days). This lets you apply the same counter, such as “Number of sales”, to different time spans.

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How SAINT stores counters and statuses

SAINT counters are stored in the countervalue table and updated automatically as you do things:

• When SAINT is enabled, whenever a contact or a project is created, a bunch of counter rows are created.
• Whenever a follow-up, document, or sale is created, then the corresponding counter rows are updated.

SAINT values are simple binary values (on or off) that determine the look and feel of the company and project cards. These values are stored in the statusvalue table.