Recipients - SuperOffice

This element is used to specify email recipients.

Configuration

Setting	Description
label	UI label
ticketId	The related ticket Affects the values in the copyTo settings

The following boolean values specify which lines to show:

copyToAll = false
copyToCreatedBy = false
copyToCustomer = false
copyToEab = true
copyToOther = true
copyToOwner = false
copyToSelf = true

Field	Description
to	Returns a properly formatted string of To-recipients
cc	CC recipients
bcc	Bcc recipients
sms	Comma-separated SMS recipients
isCopyToAnyCustomerSet	Whether 1 or more recipients are customers 1 = yes, 0 = no

Action	Map keys	Description
addCustomers	ids	Adds customers with IDs specified in the comma-separated list
setDefaultToCustomer	id	Enables the checkbox in front of the customer line