Select request status

This element adds a drop-down menu with all statuses. It also adds a calendar field to pick the date and time for postponed requests. It is available in version 3.1.7.5

Configuration

Setting	Description
default	The ID of the status you want as default
ticketId	Whether to use the status of the ticket as the default status
valueId	Whether to use entryId as ticketId
defaultAddMessage	Whether to use the default status for adding messages for this user Used in combination with ticketId or valueId.
category	Whether to set the default status to the one for new ticket for this user for the given category

Default status

If you set category, the default status will be the same as in the standard new ticket screen, when this category is the standard category. Category applies only if ticketId, valueId, and default are not set! If you set defaultAddMessage, the default status will be the same as in the standard add message screen. defaultAddMessage applies only if ticketId or valueId is set.

Functions

getFieldValue(String field)

Field	Description
activate	Returns the date in the calendar field
status	Returns the ID of the status

setFieldValue(Sting action, Map values)

Action	Map keys	Description
set	activate status	Sets various values

Set the default status by inserting key = status and value = ID to the map.
Set the calendar field by inserting key = activate and value = DateTime to the map.

map.insert("status", "2");
map.insert("activate", "2006-11-24 14:59:26");
setFieldValue("set", map);

toString()

Returns the ID of the status.

​Configuration

​Default status

​Functions

​getFieldValue(String field)

​setFieldValue(Sting action, Map values)