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Get Contact Summary

Headers

Accept-Language
string

Convert string references and multi-language values into a specified language (iso2) code.

SO-Language
string

Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value.

SO-Culture
string

Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set.

SO-TimeZone
string

Specify the timezone code that you would like date/time responses converted to.

SO-AppToken
string

The application token that identifies the partner app. Used when calling Online WebAPI from a server.

Query Parameters

$select
string

Optional comma separated list of properties to include in the result. Other fields are then nulled out to reduce payload size: "Name,department,category". Default = show all fields.

Body

ContactId, Limit

GetContactSummary: Get summary of contact and its recent activity.

ContactId
integer<int32>
Limit
integer<int32>

Response

OK

Summary of contact with recent activities, chats, and requests included. Carrier object for ContactSummary. Services for the ContactSummary Carrier is available from the Contact Agent.

Contact
object

Carrier object for Contact. Services for the Contact Carrier is available from the Contact Agent.

Tickets
object[]

Recent tickets on contact

Followups
object[]

Recent follow-ups on contact

Documents
object[]

Recent documents on contact

Sales
object[]

Recent sales on contact

Chats
object[]

Recent chats with contact