Create Default Trigger Script Entity

Authorizations

Authorization

string

header

required

SuperOffice username:password are passed in Base64-encoded.

You can also pass inn an unencoded ticket 7T:abc== with the HTTP Authenticate header.

Authorization

string

header

required

SuperOffice SuperId OAuth implicit flow. You need to issue a request to the SuperId authorization URL https://online.superoffice.com/login/common/oauth/authorize?response_type=token &client_id=670734e0-4c5a-11e3-be9e-a171392e81db &redirect_uri=https://example.com/spa/

passing in the application id and redirect URL.

SuperId will log the user in, and redirect to the requested redirect URL with a #payload containing the access token and claims. (The redirect URL must be registered with SuperId in advance)

https://example.com/spa#access_token=8A%3aCust12227.AXRrCITpPBvQX3UbIohb &token_type=bearer &state= &expires_in=3600 &ctx=Cust12227 &netserver_url=https%3a%2f%2fsod.superoffice.com%2fCust12227%2fRemote%2fServices82%2f

You can take the #access_token value and pass it as the Authenticate HTTP header as a BEARER token.

FlowImplicit

Authorization URL: https://online.superoffice.com/login/common/oauth/authorize

Headers

Accept-Language

string

Convert string references and multi-language values into a specified language (iso2) code.

SO-Language

string

Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value.

SO-Culture

string

Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set.

SO-TimeZone

string

Specify the timezone code that you would like date/time responses converted to.

SO-AppToken

string

The application token that identifies the partner app. Used when calling Online WebAPI from a server.

Response

CRM Trigger Script - The script runs when a given event fires. Carrier object for TriggerScriptEntity. Services for the TriggerScriptEntity Carrier is available from the CRMScript Agent.

ScreenChooserId

integer<int32>

Primary key

Name

string

Optional description of what this script is used for.

ScreenType

enum<string>

Event id that triggers script. See EventHandlerType enum.

Available options:

Unknown,

NewTicket,

NewTicketFromCustomerCenter,

NewTicketFromEmail,

NewTicketFromCustomerCenterBeforeSave,

NewTicketFromSpmLink,

NewNotifyTicketFromForm,

NewTicketFromForm,

TicketSave,

TicketClosed,

TicketPostponed,

TicketDeleted,

TicketActivated,

TicketReopened,

TicketReopenedFromCustomerCenter,

TicketReopenedFromEmail,

TicketChangedPriority,

TicketChangedCategory,

TicketChangedOwnedBy,

TicketChangedPrimaryCustomer,

TicketChangedTicketStatus,

TicketChangedSlevel,

TicketMessageAdded,

TicketInternalMessageAdded,

TicketExternalMessageAdded,

TicketMessageSentimentCalculated,

CompactModeInjection,

CustomerCenterAuthentication,

ScheduledTaskFailed,

DbiTaskFailed,

CustomerSetSubscriptions,

ImportMailBeforeProcessing,

ImportMailAfterProcessing,

MainMenu,

ChatNewSession,

ChatSessionChangedStatus,

ChatBeforeSaveNewMessage,

ChatAfterSaveNewMessage,

ServiceScreenNewTicketLoad,

ServiceScreenNewQuickTicketLoad,

ServiceScreenListTicketMessagesLoad,

ServiceScreenAddMessageLoad,

ServiceScreenEditTicketLoad,

ServiceScreenViewCustomerLoad,

ServiceScreenEditCustomerLoad,

ServiceScreenViewCompanyLoad,

ServiceScreenEditCompanyLoad,

ServiceScreenForwardLoad,

ServiceScreenEditExtraTableLoad,

ServiceScreenNewTicketBeforeSubmit,

ServiceScreenNewQuickTicketBeforeSubmit,

ServiceScreenListTicketMessagesBeforeSubmit,

ServiceScreenAddMessageBeforeSubmit,

ServiceScreenEditTicketBeforeSubmit,

ServiceScreenViewCustomerBeforeSubmit,

ServiceScreenEditCustomerBeforeSubmit,

ServiceScreenViewCompanyBeforeSubmit,

ServiceScreenEditCompanyBeforeSubmit,

ServiceScreenForwardBeforeSubmit,

ServiceScreenEditExtraTableBeforeSubmit,

ServiceScreenNewTicketAfterSubmit,

ServiceScreenNewQuickTicketAfterSubmit,

ServiceScreenListTicketMessagesAfterSubmit,

ServiceScreenAddMessageAfterSubmit,

ServiceScreenEditTicketAfterSubmit,

ServiceScreenViewCustomerAfterSubmit,

ServiceScreenEditCustomerAfterSubmit,

ServiceScreenViewCompanyAfterSubmit,

ServiceScreenEditCompanyAfterSubmit,

ServiceScreenForwardAfterSubmit,

ServiceScreenEditExtraTableAfterSubmit,

SalesBeforeSaveAppointment,

SalesBeforeSaveStakeholder,

SalesBeforeSaveQuote,

SalesBeforeSaveDocument,

SalesBeforeSaveContact,

SalesBeforeSavePerson,

SalesBeforeSaveRelation,

SalesBeforeSaveSale,

SalesBeforeSaveProject,

SalesBeforeSaveSelection,

SalesBeforeSaveProjectMember,

SalesBeforeSaveSelectionMember,

SalesBeforeSaveQuoteLine,

SalesBeforeSaveApproveQuote,

SalesBeforeSaveRejectQuote,

SalesBeforeSaveTicket,

SalesLoadCustomObject,

SalesBeforeSaveCustomObject,

SalesAfterSaveAppointment,

SalesAfterSaveStakeholder,

SalesAfterSaveQuote,

SalesAfterSaveDocument,

SalesAfterSaveContact,

SalesAfterSavePerson,

SalesAfterSaveRelation,

SalesAfterSaveSale,

SalesAfterSaveProject,

SalesAfterSaveSelection,

SalesAfterSaveProjectMember,

SalesAfterSaveSelectionMember,

SalesAfterSaveQuoteLine,

SalesAfterSaveApproveQuote,

SalesAfterSaveRejectQuote,

SalesAfterSaveTicket,

SalesAfterSaveCustomObject,

SalesSplitTicket,

SalesLoadTicket,

SalesLoadTicketMessage

Enabled

boolean

Whether this screen chooser is enabled or not

UniqueIdentifier

string

Global unique identifier, accross customers/tenants

Source

string

The CRMscript code for this event handler

Registered

string<date-time>

Registered when in UTC.

RegisteredAssociateId

integer<int32>

Registered by whom

Updated

string<date-time>

Last updated when in UTC.

UpdatedAssociateId

integer<int32>

Last updated by whom

TableRight

object

Wraps a table right together with an explanatory reason. Code can indicate why access is restricted.

Show child attributes

FieldProperties

object

Field property dictionary mapping field names to field access rights.

Show child attributes