Get All Ticket Category Entity
Gets a list of all TicketCategoryEntity list items.
Calls the List agent service GetAllTicketCategoryEntity.
Headers
Convert string references and multi-language values into a specified language (iso2) code.
Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value.
Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set.
Specify the timezone code that you would like date/time responses converted to.
The application token that identifies the partner app. Used when calling Online WebAPI from a server.
Response
OK
The id of the ticket category. (primary key)
The parent category for this category. -1 if this is a toplevel category.
The (short) name of this category. E.g. 'support'.
The fullname (compiled from parents' names) for this category. E.g. 'norway/product A/support'.
The user associated with this category.
A bitmask representing flags for this category.
Unknown, Internal, OnlyLoggedInUsers, DefaultToCategoryMaster, ListInMain, RedelegateNewMsg, DelegateToOurContact, PropagateReplyTemplate, MembersOnly, NotifyMembers, AcceptWhenReplying An integer indicating the delegation method for this category.
Unknown, Even, Weighted, Unfair, Not The external name for this category, used for the customer frontend.
Determines the default status used in the GUI when creating a ticket
UserDefined, Active, Closed, Postponed Determines the default status used in the GUI when adding a request to a ticket
UserDefined, Active, Closed, Postponed Number of minutes we shall override the assignment if a customer sends consecutive messages to this category
Reply template to merge with messages posted in this category
Comma separated list of addresses to notify when requests are redelegated to (unassigned) in this category.
Entity for a ticket status. This entity describes the meta data for a ticket status, and provides special operations on it. Carrier object for TicketStatusEntity. Services for the TicketStatusEntity Carrier is available from the List Agent.
Entity for a ticket status. This entity describes the meta data for a ticket status, and provides special operations on it. Carrier object for TicketStatusEntity. Services for the TicketStatusEntity Carrier is available from the List Agent.
Id of reply template to merge into messages, whose ticket belongs to this category. Also takes into account 'Apply to subcategories' on parent categories. This is a calculated, readonly field.
Deprecated: Use {SuperOffice.CRM.Services.TicketCategoryEntity.CustomFields} instead. Extra fields added to the carrier. This could be data from Plug-ins, the foreign key system, external applications, etc.
Udef + Extra fields added to the carrier. Extra fields as defined by changes to database schema + user-defined fields as defined by admin. Custom fields combines user defined fields and extra fields into one bucket. The individual {SuperOffice.CRM.Services.TicketCategoryEntity.ExtraFields} and UserDefinedFields properties are deprecated in favor of this combined collection.
Wraps a table right together with an explanatory reason. Code can indicate why access is restricted.
Field property dictionary mapping field names to field access rights.
Related topics
Delete Ticket Category Entity HeadingsGet Ticket Category EntityNSTicketCategoryEntityGet Ticket CategoriesGet Ticket Category Entity Headings