Simple
A simple Ticket object.
This is a simpler, smaller variation of the full TicketEntity. Calls the Ticket agent service GetTicket.
Headers
Convert string references and multi-language values into a specified language (iso2) code.
Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value.
Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set.
Specify the timezone code that you would like date/time responses converted to.
The application token that identifies the partner app. Used when calling Online WebAPI from a server.
Path Parameters
The id of the Ticket to return.
Response
TicketEntity found.
The ticket carrier is used for representing a service request. Carrier object for Ticket. Services for the Ticket Carrier is available from the Ticket Agent.
The primary key (auto-incremented)
The title of the ticket.
When the ticket was created.
The last time the ticket was modified.
The datetime for when the ticket last was read by the owner.
The datetime for when the ticket was read by the customer.
The datetime for when the ticket first was read by a user.
When the ticket should be activated, if it is postponed.
When the ticket was closed.
The datetime for when the ticket was replied to. I.e. the first external message added to the ticket.
The datetime for when the ticket should jump to the next alert_level.
Deadline for ticket.
The id of the user who created the ticket. 1 (system user) if the ticket was created externally
Initials, also login name, possibly database user name
A string representing the author of the ticket (same as author of first message).
The id of the user who owns the ticket. 1 (system user) if the ticket is unassigned.
Initials, also login name, possibly database user name
The id of the category a ticket is in.
The (short) name of this category. E.g. 'support'.
The fullname (compiled from parents' names) for this category. E.g. 'norway/product A/support'.
The securitylevel of the ticket.
Unknown, Internal, External The reference to the ticket_priority table.
The name of the priority.
The status of the ticket. I.e. active/closed/postponed/deleted
Unknown, Active, Closed, Postponed, Deleted, Merged, Spam, PostponedSpecific, Postponed1Hour, Postponed2Hours, Postponed3Hours, Postponed4Hours, PostponedDay, PostponedWeek, PostponedMonth User defined ticket status
Get the display name of the ticket status.
What is the origin of this ticket
Unknown, Email, SMS, Fax, Phone, Facebook, Twitter, Internal, CustomerCentre, EMarketing, AutoGenerated, Chat, Form, API, Flow The reference to the customer. NULL or -1 if ticket is not connected to customer.
First name
Middle name or 'van' etc.
Last name
Get the full name for the primary person (customer)
The alert level for the ticket. Matches the level value of the ticket_alert table.
If a ticket is connected to another ticket, this field is set to the id of the 'master' ticket.
Whether the owner has read the ticket or not (red, yellow, green).
Unknown, Green, Yellow, Red The time (minutes) between when the ticket was created and when it was replied to. Calculated based on priority's timeframe.
Same as time_to_reply, but not calculated based on priority.
The time (minutes) between when the ticket was created and when it was closed. Calculated based on priority's timeframe.
Same as time_to_close, but not calculated based on priority.
The total time (seconds) within the priority's office hours the ticket has been in an open status (configurable), not including current state
The total time (seconds) within the priority's office hours the ticket has been in a external waiting status (configurable), not including current state
The total time (seconds) within the priority's office hours the ticket has been in a queue status, not including current state
The total time (seconds) within 24x7 the ticket has been in an open status (configurable), not including current state
The total time (seconds) within 24x7 the ticket has been in a external waiting status (configurable), not including current state
The total time (seconds) within 24x7 hours the ticket has been in a queue status, not including current state
The total time (minutes). Aggregated time spent from ticket's messages. Read-only for external use.
Boolean indicating if this ticket has one or more attachments.
The number of replies (messages) to the customer for this request.
The total number of messages for this request.
The from-address used when this ticket got created, e.g. by email
The company of the person in the cust_id field, if that person belongs to a company
The name of the connected contact
The associate id of the owner of the ticket.
The language of the first external message
The sentiment index of the last external message
The sentiment confidence of the last external message
Reference to sale table
Reference to project table
The heading of the connected sale
The name of the connected project
If this ticket was created from a form submission, this field will point to that record
The id of the Request Type
The name of the Request Type
Wraps a table right together with an explanatory reason. Code can indicate why access is restricted.
Field property dictionary mapping field names to field access rights.