Post Ticket Type Entity
Creates a new TicketTypeEntity
Calls the List agent service SaveTicketTypeEntity. NsApiSlow threshold: 5000 ms.
Headers
Convert string references and multi-language values into a specified language (iso2) code.
Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value.
Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set.
Specify the timezone code that you would like date/time responses converted to.
The application token that identifies the partner app. Used when calling Online WebAPI from a server.
Query Parameters
Optional comma separated list of properties to include in the result. Other fields are then nulled out to reduce payload size: "Name,department,category" Default = show all fields.
Body
The TicketTypeEntity to be saved.
Entity for a ticket (Request) type. This enables having diversified tickets needed for a specific process. Carrier object for TicketTypeEntity. Services for the TicketTypeEntity Carrier is available from the List Agent.
Primary key
The list item
Rank order
Tooltip or other description
Name of the icon
Default ticket status for new tickets
Relevant/available ticket statuses for this Request type. Empty field means all statuses are available.
Default ticket priority for new tickets
Relevant/available ticket priorities for this Request type. Empty field means all priorities are available.
Reply template to use when replying to a ticket of this type
Is this request type visible to external people and they can submit requests of this type
Is this Ticket Type marked as default
Enables this request type to be accessible in +New in top bar
Do not insert user signature automatically
Create request without initially having to send outbound e-mail
Ability to set external access level for this request type
Array of references to the visible for groups
Do not insert user signature when replying or forwarding the message
Set external access level when replying the message
Wraps a table right together with an explanatory reason. Code can indicate why access is restricted.
Field property dictionary mapping field names to field access rights.
Response
OK
Entity for a ticket (Request) type. This enables having diversified tickets needed for a specific process. TicketTypeEntity entity with API _Links added.
Primary key
The list item
Rank order
Tooltip or other description
Name of the icon
Default ticket status for new tickets
Relevant/available ticket statuses for this Request type. Empty field means all statuses are available.
Default ticket priority for new tickets
Relevant/available ticket priorities for this Request type. Empty field means all priorities are available.
Reply template to use when replying to a ticket of this type
Is this request type visible to external people and they can submit requests of this type
Is this Ticket Type marked as default
Enables this request type to be accessible in +New in top bar
Do not insert user signature automatically
Create request without initially having to send outbound e-mail
Ability to set external access level for this request type
Array of references to the visible for groups
Do not insert user signature when replying or forwarding the message
Set external access level when replying the message
Wraps a table right together with an explanatory reason. Code can indicate why access is restricted.
Field property dictionary mapping field names to field access rights.
Related topics
Post Ticket Type EntityPost Ticket Type Entity HeadingPost Ticket Relation EntityPost Ticket Category EntityPost Ticket Priority EntityPost Ticket Status Entity