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Post Ticket Type Entity

Headers

Accept-Language
string

Convert string references and multi-language values into a specified language (iso2) code.

SO-Language
string

Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value.

SO-Culture
string

Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set.

SO-TimeZone
string

Specify the timezone code that you would like date/time responses converted to.

SO-AppToken
string

The application token that identifies the partner app. Used when calling Online WebAPI from a server.

Query Parameters

$select
string

Optional comma separated list of properties to include in the result. Other fields are then nulled out to reduce payload size: "Name,department,category" Default = show all fields.

Body

The TicketTypeEntity to be saved.

Entity for a ticket (Request) type. This enables having diversified tickets needed for a specific process. Carrier object for TicketTypeEntity. Services for the TicketTypeEntity Carrier is available from the List Agent.

TicketTypeId
integer<int32>

Primary key

Name
string

The list item

Rank
integer<int32>

Rank order

Tooltip
string

Tooltip or other description

Icon
string

Name of the icon

DefaultTicketStatus
integer<int32>

Default ticket status for new tickets

TicketStatuses
integer<int32>[]

Relevant/available ticket statuses for this Request type. Empty field means all statuses are available.

DefaultTicketPriority
integer<int32>

Default ticket priority for new tickets

TicketPriorities
integer<int32>[]

Relevant/available ticket priorities for this Request type. Empty field means all priorities are available.

ReplyTemplate
integer<int32>

Reply template to use when replying to a ticket of this type

IsExternalVisible
boolean

Is this request type visible to external people and they can submit requests of this type

IsDefault
boolean

Is this Ticket Type marked as default

ShowInNew
boolean

Enables this request type to be accessible in +New in top bar

ExcludeSignature
boolean

Do not insert user signature automatically

ExcludeEmailRecipients
boolean

Create request without initially having to send outbound e-mail

ExternalAsDefault
boolean

Ability to set external access level for this request type

VisibleForGroups
integer<int32>[]

Array of references to the visible for groups

ReplyForwardNoSignature
boolean

Do not insert user signature when replying or forwarding the message

ReplyExternalAsDefault
boolean

Set external access level when replying the message

TableRight
object

Wraps a table right together with an explanatory reason. Code can indicate why access is restricted.

FieldProperties
object

Field property dictionary mapping field names to field access rights.

Response

OK

Entity for a ticket (Request) type. This enables having diversified tickets needed for a specific process. TicketTypeEntity entity with API _Links added.

TicketTypeId
integer<int32>

Primary key

Name
string

The list item

Rank
integer<int32>

Rank order

Tooltip
string

Tooltip or other description

Icon
string

Name of the icon

DefaultTicketStatus
integer<int32>

Default ticket status for new tickets

TicketStatuses
integer<int32>[]

Relevant/available ticket statuses for this Request type. Empty field means all statuses are available.

DefaultTicketPriority
integer<int32>

Default ticket priority for new tickets

TicketPriorities
integer<int32>[]

Relevant/available ticket priorities for this Request type. Empty field means all priorities are available.

ReplyTemplate
integer<int32>

Reply template to use when replying to a ticket of this type

IsExternalVisible
boolean

Is this request type visible to external people and they can submit requests of this type

IsDefault
boolean

Is this Ticket Type marked as default

ShowInNew
boolean

Enables this request type to be accessible in +New in top bar

ExcludeSignature
boolean

Do not insert user signature automatically

ExcludeEmailRecipients
boolean

Create request without initially having to send outbound e-mail

ExternalAsDefault
boolean

Ability to set external access level for this request type

VisibleForGroups
integer<int32>[]

Array of references to the visible for groups

ReplyForwardNoSignature
boolean

Do not insert user signature when replying or forwarding the message

ReplyExternalAsDefault
boolean

Set external access level when replying the message

TableRight
object

Wraps a table right together with an explanatory reason. Code can indicate why access is restricted.

FieldProperties
object

Field property dictionary mapping field names to field access rights.