List available categories
List available priorities
Find requests
Search for a ticket with a given tag
Tagging is a powerful tool for organizing and finding requests in SuperOffice Service.
List tags by their ID as a comma-separated string.
List all tickets with a given status
This snippet lists all active tickets. Change the last argument to addCriteria() to filter on other statuses.
Find people
There is not a direct route from a ticket to an associate. You need to step through the tables in the following order using the foreign keys:
- Ticket (cust_id)
- Person (contact_id)
- Contact (associate_id)
- Associate
This snippet fetches the associate ID of “Our contact” form ticket 1.
Postpone tickets
Sometimes you need to put tickets on the back-burner.