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When you create an email filter you can add a script that should be executed. The script will be executed with the following variables set (accessible with getVariable):
  • messageId
  • ticketId
  • customerId
  • customerEmail
  • mailBackup
  • isNewCustomer (from version 8.1 - R13)
You can also add your own variables using the Find Regular Expressions tab in the filter.

Related topics

Email filtersService emailsms_filter tablems_filter_mail tableTriggerms_trashbin table