Configure Customer Centre

This feature requires the Customer Engagement Platform (CEP) add-on. This is an additional cost per site.

Steps

Go to Settings and maintenance.

Select Customer centre > Configure. There are 2 tabs on the Customer centre screen: Styling and Options. At the top of this page is a link to a preview of the Customer Centre page.

In the Styling tab, you can edit various settings for the look and feel of the customer centre: Logo, preferred width, colors, and fonts. The preview is updated automatically. Preview your customer center pages -screenshot

Preview your customer center pages -screenshot

Go to the Options tab.

Select the language version you want to edit.

Edit the options. See details about each option below.

Click Save.

Repeat steps 4-6 to set the options for another language.

Click Save when you are done.

Options

Option	Description
Logo URL	The link to the logo image.
Site name	The title of the web page.
Welcome, header	Title text displayed in the header field.
Welcome, body text	Body text displayed in the header field.
Show opening hours	Select this option to display opening hours beside the header field. Enter the opening hours in the field below.
Show phone number	Select this option to display your phone number beside of the header field. Enter the phone number in the field below.
Enable search in welcome page	Select this option to display the FAQ search field in the header field. Enter placeholder text in the field below. Example: “enter text here to search the FAQ”.
Enable information on welcome page	Select this option to display a text field below the header field. Click Edit to enter text.
Show most common FAQs on the welcome page	Select this option to display the top 10 FAQs ordered by read count and shows 20 FAQs ordered by last changed.
Enable footer	Select this option to display a footer at the bottom of the page. Click Edit to enter text.
Enable chat	Select this option to activate the chat window in the lower right corner of the page. Select Always if you want the chat window available for anyone accessing the customer centre. Otherwise select Logged in customers to require users to log in to access the chat window.
Chat channel	Select the chat channel you want to use. If no chat channel is selected, the chat window will not be available.
Use custom “Contact us” form	Select this option to use a custom form instead of the default form. Select a form in the list.

​Steps

​Options

Steps

Options