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Are users that belong to this tenant successfully using IDP to authenticate?
- If yes, go to step 4. Otherwise, continue.
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Is IDP for your domain registered?
- If yes, go to step 3. Otherwise, register IDP for your domain (See how-to).
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Are users that belong to this tenant successfully using IDP to authenticate?
- If yes, go to step 4.
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If no, identify why and fix it, so users that belong to this tenant successfully using IDP to authenticate. Ask support for help if needed.
- Is the correct username used in SuperOffice admin? The field “username” in SuperOffice needs to be the users Google Primary Email (ID).
- Has the SuperOffice user not been transformed properly from “password” to IDP? Try to use “forgot password”, and complete the process of changing passwords, and log in. This should trigger a change to IDP.
- Is the correct IDP registered? If a custom domain or subdomain is used - register these domain names manually by contacting support.
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Do you want to integrate Google Workspace with a “Google Service Account”? (recommended)
- If yes, go to step 5. Otherwise, go to step 6.
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Create a Google Workspace with a “Google Service Account”
- Log in to Google Workspace admin panel.
- Create a normal Google user, ie. “SuperOffice archive user”.
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Connect Google Workspace and SuperOffice:
- Go to this URL.
- Supply a Google Workspace account to be set as “Google integration username”. (Use the “Google Service Account” from steps 5 and 6).
- Make changes to the settings if you want to.
- Click the connect button.
Getting started (self-service)
Google Workspace document integration setup - Self-Service Quick-Guide
This guide explains in short terms how you can get Google Workspace document integration up and running in no-time, in a step-by-step walk-through. It is an alternative to the full set-up guide.
Related topics
Getting startedWhat API to use?IntroductionGetting started with CRMScriptGetting started with SuperOffice CRM