Ticket webhook events

These webhook events are fired when requests are created or changed:

ticket.created
ticket.changed

From version 10.2.11 ticket events list changed fields.

FieldValues for ticket events

The following fields are included in the FieldValues property of the webhook payload for ticket events:

category - ID of the category
connect_id - ID of parent ticket
contact_id - ID of the company
created_at - Date of the creation
cust_id - ID of the customer. NULL or -1 if ticket is not connected to customer.
has_attachment - ticket has attachment flag
last_changed - date of the last change
owned_by - ID of the owner
priority - priority of the ticket
project_id - ID of the project
sale_id - ID of the sale
slevel - security level of the ticket
status - status level of the ticket
ticket_status - status of the ticket
ticket_type - type of the ticket

Ticket.Created

POST /webhook HTTP/1.1
Content-Type: application/json; charset=utf-8
User-Agent: NetServer-Webhook/8.8.6684.1719
X-Superoffice-Event: ticket.created
X-Superoffice-Eventid: 1fc5752a-6de8-412d-847a-12d5529a0ec6
X-Superoffice-Signature: X1FmmRIXuzH8o0MDanva1lnuNZXoix6M0US1S64s+e8=

{
  "EventId": "1fc5752a-6de8-412d-847a-12d5529a0ec6",
  "Timestamp": "2018-04-24T08:13:02.8352175Z",
  "Changes": [  ],
  "Event": "ticket.created",
  "PrimaryKey": 527331,
  "Entity": "ticket",
  "ContextIdentifier": "Default",
  "ChangedByAssociateId": 37201,
  "WebhookName": "Name you provided",
  "FieldValues": {
    "category": 2,
    "connect_id": -1,
    "contact_id": 2,
    "created_at": "2025-05-16T14:25:37",
    "cust_id": 5,
    "has_attachment": 1,
    "last_changed": "2025-05-19T10:51:32",
    "owned_by": 8,
    "priority": 2,
    "project_id": 0,
    "sale_id": 0,
    "slevel": 1,
    "status": 1,
    "ticket_status": 1,
    "ticket_type": 1
  }
}

Ticket.Changed

{
  "EventId": "32a093ac-418a-40f1-a14a-f4193ea92b59",
  "Timestamp": "2025-05-19T09:56:33.1554128Z",
  "Changes": [
    "id",
    "read_by_owner"
  ],
  "Event": "ticket.changed",
  "PrimaryKey": 76,
  "Entity": "ticket",
  "ContextIdentifier": "Cust31038",
  "ChangedByAssociateId": 19,
  "WebhookName": "My Ticket Webhook",
  "FieldValues": {
    "category": 2,
    "connect_id": -1,
    "contact_id": 2,
    "created_at": "2025-05-16T14:25:37",
    "cust_id": 5,
    "has_attachment": 1,
    "last_changed": "2025-05-19T10:51:32",
    "owned_by": 8,
    "priority": 2,
    "project_id": 0,
    "sale_id": 0,
    "slevel": 1,
    "status": 1,
    "ticket_status": 1,
    "ticket_type": 1
  }
}

​FieldValues for ticket events

​Ticket.Created

​Ticket.Changed

FieldValues for ticket events

Ticket.Created

Ticket.Changed