System requirements for SuperOffice CRM Online
CRM Online is the same as our Web client, but since our strategy is to deliver news on our Online platform first, the System requirements may change for this platform first.
- Windows 11
- Windows 10
- Windows 8.1
- MacOS Monterey
- MacOS Big Sur
- MacOS Catalina
- Microsoft Edge
- Chrome Mac / Win
- Firefox Mac / Win
- Safari Mac
Document handling and storage
- Microsoft Office 2021
- Microsoft Office 2019
- Microsoft Office 2016
- Microsoft Office 2013
- Support for Google and Microsoft 365 authentication and document storage
Documents in CRM online
- File size: Max 94,4 MB
- Timeout on file upload: 5 min
This means that you need about 2,5 - 3 Mbit/sec upload speed to be able to add/edit a 94 MB file to CRM online.
Attachments in Mailings and Request
- Max size per mailing or request: 25 MB
This is both incoming and outgoing. For example, one request (ticket) cannot have 3 attachments where each attachment is 10 MB.
SuperOffice MailLink (Windows only)
- Outlook 365 Click-to-run
- Outlook 2021
- Outlook 2019
- Outlook 2016
- Outlook 2013
Lotus Notes is NOT supported as a mail client for SuperOffice MailLink in CRM Online.
SuperOffice for Outlook
- Microsoft Outlook 365 subscription
- SuperOffice for Outlook works only with SuperOffice Online
Mobile phone users must have the latest version of iOS (13) or Android (10) and use the Outlook App (the Chrome Mobile Version of OWA does not support Outlook Add-ins).
Outlook desktop app users must have version 2001 and newer of Outlook, to be able to use Send and Archive (due to missing APIs in older versions).
Built-in mail client
For the built-in mail client, the following ports must be opened between the Online web server and the mail server:
- IMAP: Port 143 or 993 (SSL)
- SMTP: Port 25 or 465 (SSL)
Since 18th September 2019 we have closed down access for old versions of WebTools for Windows for all Online users. The minimal required version is now 11.5. Please make sure you are running the latest WebTools.