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Changes done on Profile will only show in the old SuperOffice Service module, not in the Requests screen.
A global profile is used as the default profile and applies to all those who do not have a personal profile or who have not been assigned a common profile on the basis of the role they belong to.

Create

To create a global profile, follow the instructions to create a common profile, but you also check Set as default profile at the top of the Edit element profile.

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