Summary of highlights
SuperOffice 10.5 - new version of SuperOffice CRM - 2025 is here, and we’re kicking it off with a resolution of our own: to help you build even stronger, more successful relationships. We’ve listened closely to your feedback and are happy to present a refreshed SuperOffice experience that’s designed to make every interaction simpler, faster, and more meaningful.- AI-powered Copilot: Meet your new sidekick, ready to make you more efficient and help you focus on what matters most-your relationships.
- A fresh new look and feel: to start the year with a new SuperOffice interface.
- New ways to interact with your information: a different Diary experience and click-saving actions.
- Faster insights: Gather information on companies and contacts up to 50%* faster.
- Quicker sales pitches: Use AI to cut the time needed to create compelling sales pitches by half.
- Speedier support: Resolve support tickets 40% quicker with Copilot’s summarization tools.
- Vertical/side-by-side view: See your team’s calendars organized in columns for a clear overview of each day.
- Horizontal/scheduling grid view: Plan across multiple days with a scrollable timeline.
Details of new features - SuperOffice CRM
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10.5.5 (05.05.2025):
- Diary - Create all-day events more easily in Core CRM
- Request lists - Visual indicator in the Read column in Service
- Screen designer - Quick action buttons on Request message in Settings and maintenance
- CRMScript - Use the Map class to define a list in Settings and maintenance
- CRMScript - Add a multi-line text area in Settings and maintenance
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10.5.4 (03.04.2025):
- Bug and security fixes. No new or changed functionality for the release.
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10.5.3 (11.03.2025):
- Dashboard - Export to Excel from tile drill down in Core CRM
- Requests - Quickly add a request from the section tab in Service
- Requests - Preference for expanded messages in Service
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10.5.2 (11.02.2025):
- Diary - The context menu on Follow-up includes Create new based on this in Core CRM
- CRMScript - Trigger to split request in Settings and maintenance / Service
- CRMScript - Close Request tab in Settings and maintenance / Service
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10.5.1 (21.01.2025):
- New UI for SuperOffice CRM
- Top bar - New-button in Core CRM
- Top bar - Freetext search in Core CRM
- Top bar - In-app Resource centre button in Core CRM
- Dashboard tiles and edit in Core CRM
- Main cards - Edit and task moved to top in Core CRM
- Diary - Move of Todo list and View tab with different previews in Core CRM
- Side panel favorites in Core CRM
- SuperOffice Copilot - Text editor with AI options in Core CRM
- SuperOffice AI Lab - Easy to get started with SuperOffice Copilot in Settings and maintenance
User guides
- User guide for SuperOffice version 10.5 in Docs - available in six languages
- User guide for SuperOffice for Outlook in Docs - available in six languages
- User guide for SuperOffice Mobile CRM in Docs - English only
Pilot programs
We use pilot programs to assess how well the features and functions meet our users’ needs and expectations, to collect feedback, and identify potential problems. The feedback from the pilot phase is valuable for refining the features and functions in SuperOffice. It helps us address any issues or concerns before releasing them to all our users. For more details, see our overview of pilot programs.- SuperOffice Service - Custom objects (available from 10.3.4 - 09.04.2024)
- SuperOffice CRM - AI Lab (available from 10.3.2 - 20.02.2024)
- SuperOffice Service - New Service Request (available on demand from 10.2.1 - 27.01.2023)