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Create Default Ticket Relation Definition Entity

Headers

Accept-Language
string

Convert string references and multi-language values into a specified language (iso2) code.

SO-Language
string

Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value.

SO-Culture
string

Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set.

SO-TimeZone
string

Specify the timezone code that you would like date/time responses converted to.

SO-AppToken
string

The application token that identifies the partner app. Used when calling Online WebAPI from a server.

Response

OK

Ticket relation definition entity Carrier object for TicketRelationDefinitionEntity. Services for the TicketRelationDefinitionEntity Carrier is available from the List Agent.

TicketRelationDefId
integer<int32>

Primary key

Name
string

The name of this Ticket relation

Description
string

Tooltip or other description

Rank
integer<int32>

Rank order

RelationType
enum<string>

Type of the relation (Related, Parent, Child)

Available options:
Related,
Parent,
Child
IsBuiltIn
boolean

Is this row part of SuperOffice priming data

IsParentMandatory
boolean

Parent relation is mandatory when a new request is created

IsCloseParentWithChild
boolean

Close parent when all children are closed

IsPreventClosingParent
boolean

Prevent closing parent until all children are closed

IsCloseWithParent
boolean

Offer to close all related when parent is closed

SourceTicketTypes
integer<int32>[]

Source ticket type(s) for this relation

DestinationTicketTypes
integer<int32>[]

Destination ticket type(s) for this relation

TableRight
object

Wraps a table right together with an explanatory reason. Code can indicate why access is restricted.

FieldProperties
object

Field property dictionary mapping field names to field access rights.