Get Ticket Priority Entity

using RestSharp;


var options = new RestClientOptions("http://localhost:56350/api/v1/Agents/List/GetTicketPriorityEntity");
var client = new RestClient(options);
var request = new RestRequest("");
var response = await client.PostAsync(request);

Console.WriteLine("{0}", response.Content);

const options = {method: 'POST'};

fetch('http://localhost:56350/api/v1/Agents/List/GetTicketPriorityEntity', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_PORT => "56350",
  CURLOPT_URL => "http://localhost:56350/api/v1/Agents/List/GetTicketPriorityEntity",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

const options = {method: 'POST'};

fetch('http://localhost:56350/api/v1/Agents/List/GetTicketPriorityEntity', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

{
  "TicketPriorityId": 123,
  "Name": "<string>",
  "Status": "Unknown",
  "Flags": "Unknown",
  "SortOrder": 123,
  "TicketRead": "None",
  "ChangedOwner": "None",
  "TicketNewinfo": "None",
  "TicketClosed": "None",
  "TicketChangedPriority": "None",
  "TicketNew": "None",
  "Deadline": 123,
  "MonStart": "2023-11-07T05:31:56Z",
  "MonStop": "2023-11-07T05:31:56Z",
  "TueStart": "2023-11-07T05:31:56Z",
  "TueStop": "2023-11-07T05:31:56Z",
  "WedStart": "2023-11-07T05:31:56Z",
  "WedStop": "2023-11-07T05:31:56Z",
  "ThuStart": "2023-11-07T05:31:56Z",
  "ThuStop": "2023-11-07T05:31:56Z",
  "FriStart": "2023-11-07T05:31:56Z",
  "FriStop": "2023-11-07T05:31:56Z",
  "SatStart": "2023-11-07T05:31:56Z",
  "SatStop": "2023-11-07T05:31:56Z",
  "SunStart": "2023-11-07T05:31:56Z",
  "SunStop": "2023-11-07T05:31:56Z",
  "NonDates": [
    "2023-11-07T05:31:56Z"
  ],
  "EscalationLevels": [
    {
      "TicketAlertId": 123,
      "AlertLevel": 123,
      "AlertTimeout": 123,
      "Action": 123,
      "DelegateTo": 123,
      "ScriptId": 123,
      "EmailTo": "<string>",
      "SmsTo": "<string>",
      "ReplyTemplateIdCustomer": 123,
      "ReplyTemplateIdUser": 123,
      "ReplyTemplateIdCatmast": 123,
      "ReplyTemplateIdEmail": 123,
      "RtiCustomerSms": 123,
      "ReplyTemplateIdUserSms": 123,
      "ReplyTemplateIdCatmastSms": 123,
      "ReplyTemplateIdSms": 123,
      "TableRight": {
        "Mask": "<string>",
        "Reason": "<string>"
      },
      "FieldProperties": {}
    }
  ],
  "TableRight": {
    "Mask": "<string>",
    "Reason": "<string>"
  },
  "FieldProperties": {}
}

Get Ticket Priority Entity

using RestSharp;


var options = new RestClientOptions("http://localhost:56350/api/v1/Agents/List/GetTicketPriorityEntity");
var client = new RestClient(options);
var request = new RestRequest("");
var response = await client.PostAsync(request);

Console.WriteLine("{0}", response.Content);

const options = {method: 'POST'};

fetch('http://localhost:56350/api/v1/Agents/List/GetTicketPriorityEntity', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_PORT => "56350",
  CURLOPT_URL => "http://localhost:56350/api/v1/Agents/List/GetTicketPriorityEntity",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

const options = {method: 'POST'};

fetch('http://localhost:56350/api/v1/Agents/List/GetTicketPriorityEntity', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

{
  "TicketPriorityId": 123,
  "Name": "<string>",
  "Status": "Unknown",
  "Flags": "Unknown",
  "SortOrder": 123,
  "TicketRead": "None",
  "ChangedOwner": "None",
  "TicketNewinfo": "None",
  "TicketClosed": "None",
  "TicketChangedPriority": "None",
  "TicketNew": "None",
  "Deadline": 123,
  "MonStart": "2023-11-07T05:31:56Z",
  "MonStop": "2023-11-07T05:31:56Z",
  "TueStart": "2023-11-07T05:31:56Z",
  "TueStop": "2023-11-07T05:31:56Z",
  "WedStart": "2023-11-07T05:31:56Z",
  "WedStop": "2023-11-07T05:31:56Z",
  "ThuStart": "2023-11-07T05:31:56Z",
  "ThuStop": "2023-11-07T05:31:56Z",
  "FriStart": "2023-11-07T05:31:56Z",
  "FriStop": "2023-11-07T05:31:56Z",
  "SatStart": "2023-11-07T05:31:56Z",
  "SatStop": "2023-11-07T05:31:56Z",
  "SunStart": "2023-11-07T05:31:56Z",
  "SunStop": "2023-11-07T05:31:56Z",
  "NonDates": [
    "2023-11-07T05:31:56Z"
  ],
  "EscalationLevels": [
    {
      "TicketAlertId": 123,
      "AlertLevel": 123,
      "AlertTimeout": 123,
      "Action": 123,
      "DelegateTo": 123,
      "ScriptId": 123,
      "EmailTo": "<string>",
      "SmsTo": "<string>",
      "ReplyTemplateIdCustomer": 123,
      "ReplyTemplateIdUser": 123,
      "ReplyTemplateIdCatmast": 123,
      "ReplyTemplateIdEmail": 123,
      "RtiCustomerSms": 123,
      "ReplyTemplateIdUserSms": 123,
      "ReplyTemplateIdCatmastSms": 123,
      "ReplyTemplateIdSms": 123,
      "TableRight": {
        "Mask": "<string>",
        "Reason": "<string>"
      },
      "FieldProperties": {}
    }
  ],
  "TableRight": {
    "Mask": "<string>",
    "Reason": "<string>"
  },
  "FieldProperties": {}
}

Headers

Accept-Language

string

Convert string references and multi-language values into a specified language (iso2) code.

SO-Language

string

Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value.

SO-Culture

string

Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set.

SO-TimeZone

string

Specify the timezone code that you would like date/time responses converted to.

SO-AppToken

string

The application token that identifies the partner app. Used when calling Online WebAPI from a server.

Query Parameters

ticketPriorityEntityId

integer<int32>

required

The identifier of the TicketPriorityEntity object

$select

string

Optional comma separated list of properties to include in the result. Other fields are then nulled out to reduce payload size: "Name,department,category". Default = show all fields.

Response

Entity for a ticket priority. This entity describes the meta data for a ticket priority, and provides special operations on it. Carrier object for TicketPriorityEntity. Services for the TicketPriorityEntity Carrier is available from the List Agent.

TicketPriorityId

integer<int32>

The primary key (auto-incremented)

Name

string

The name of the priority.

Status

enum<string>

The status (normal/deleted) of the priority.

Available options:

Unknown,

Normal,

Deleted

Flags

enum<string>

A bitmask of flags.

Available options:

Unknown,

External,

Default,

AlertSchedule

SortOrder

integer<int32>

Indicates the sort order for this priority. 1 is first, 100 is last

TicketRead

enum<string>

This field indicates what to do with the escalation chain when the request is read

Available options:

None,

Stop,

Continue,

Restart

ChangedOwner

enum<string>

This field indicates what to do with the escalation chain when the request changes owner (manually)

Available options:

None,

Stop,

Continue,

Restart

TicketNewinfo

enum<string>

This field indicates what to do with the escalation chain when the request gets new info

Available options:

None,

Stop,

Continue,

Restart

TicketClosed

enum<string>

This field indicates what to do with the escalation chain when the request is closed

Available options:

None,

Stop,

Continue,

Restart

TicketChangedPriority

enum<string>

This field indicates what to do with the escalation chain when the request is changed into this priority

Available options:

None,

Stop,

Continue,

Restart

TicketNew

enum<string>

This field indicates what to do with the escalation chain when a new request is registered

Available options:

None,

Stop,

Continue,

Restart

Deadline

integer<int32>

Deadline to add if escalated (minutes)

MonStart

string<date-time>

The work hour start for Mondays. Note that only the time part of the DateTime is used

MonStop

string<date-time>

The work hour start for Mondays. Note that only the time part of the DateTime is used

TueStart

string<date-time>

The work hour start for Tuesdays. Note that only the time part of the DateTime is used

TueStop

string<date-time>

The work hour stop for Tuesdays. Note that only the time part of the DateTime is used

WedStart

string<date-time>

The work hour start for Wednesdays. Note that only the time part of the DateTime is used

WedStop

string<date-time>

The work hour stop for Wednesdays. Note that only the time part of the DateTime is used

ThuStart

string<date-time>

The work hour start for Thursdays. Note that only the time part of the DateTime is used

ThuStop

string<date-time>

The work hour stop for Thursdays. Note that only the time part of the DateTime is used

FriStart

string<date-time>

The work hour start for Fridays. Note that only the time part of the DateTime is used

FriStop

string<date-time>

The work hour stop for Fridays. Note that only the time part of the DateTime is used

SatStart

string<date-time>

The work hour start for Saturdays. Note that only the time part of the DateTime is used

SatStop

string<date-time>

The work hour stop for Saturdays. Note that only the time part of the DateTime is used

SunStart

string<date-time>

The work hour start for Sundays. Note that only the time part of the DateTime is used

SunStop

string<date-time>

The work hour stop for Sundays. Note that only the time part of the DateTime is used

NonDates

string<date-time>[]

Dates which the escalation time should not be running. Note that only the day of the year (day and month) is used. So the year and time part is not used even if this is a DateTime. Exception - it IS possible to include a year here, for dates that should not repeat every year

EscalationLevels

object[]

Escalation levels bound to the parent priority

Show child attributes

TableRight

object

Wraps a table right together with an explanatory reason. Code can indicate why access is restricted.

Show child attributes

FieldProperties

object

Field property dictionary mapping field names to field access rights.

Show child attributes