Create Default Ticket Status Entity
Gets a default TicketStatusEntity list item.
Headers
Convert string references and multi-language values into a specified language (iso2) code.
Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value.
Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set.
Specify the timezone code that you would like date/time responses converted to.
The application token that identifies the partner app. Used when calling Online WebAPI from a server.
Response
OK
Entity for a ticket status. This entity describes the meta data for a ticket status, and provides special operations on it. Carrier object for TicketStatusEntity. Services for the TicketStatusEntity Carrier is available from the List Agent.
The primary key (auto-incremented)
Name of user defined ticket status
The 'classic' ticket status. I.e. active/closed/postponed/deleted
Unknown, Active, Closed, Postponed, Deleted, Merged, Spam, PostponedSpecific, Postponed1Hour, Postponed2Hours, Postponed3Hours, Postponed4Hours, PostponedDay, PostponedWeek, PostponedMonth Which field in ticket we count time spent on (queue, internal, external)
None, Internally, Externally, Queue Whether inbound emails can reopen requests with this status or not
Indicates if status is default one as there might be more than one status with same internal status
If set, status is used in GetNext calculations
Wraps a table right together with an explanatory reason. Code can indicate why access is restricted.
Field property dictionary mapping field names to field access rights.
Related topics
Create Default Ticket Status EntityNSListAgentCreate Default Ticket EntityCreate Default Ticket Category EntityCreate Default For Ticket Type