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Get Ticket Status Entity

Headers

Accept-Language
string

Convert string references and multi-language values into a specified language (iso2) code.

SO-Language
string

Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value.

SO-Culture
string

Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set.

SO-TimeZone
string

Specify the timezone code that you would like date/time responses converted to.

SO-AppToken
string

The application token that identifies the partner app. Used when calling Online WebAPI from a server.

Path Parameters

id
integer<int32>
required

The id of the TicketStatusEntity to return.

Response

OK

Entity for a ticket status. This entity describes the meta data for a ticket status, and provides special operations on it. Carrier object for TicketStatusEntity. Services for the TicketStatusEntity Carrier is available from the List Agent.

TicketStatusId
integer<int32>

The primary key (auto-incremented)

Name
string

Name of user defined ticket status

Status
enum<string>

The 'classic' ticket status. I.e. active/closed/postponed/deleted

Available options:
Unknown,
Active,
Closed,
Postponed,
Deleted,
Merged,
Spam,
PostponedSpecific,
Postponed1Hour,
Postponed2Hours,
Postponed3Hours,
Postponed4Hours,
PostponedDay,
PostponedWeek,
PostponedMonth
TimeCounter
enum<string>

Which field in ticket we count time spent on (queue, internal, external)

Available options:
None,
Internally,
Externally,
Queue
NoEmailReopen
boolean

Whether inbound emails can reopen requests with this status or not

IsDefault
boolean

Indicates if status is default one as there might be more than one status with same internal status

UsedInQueue
boolean

If set, status is used in GetNext calculations

TableRight
object

Wraps a table right together with an explanatory reason. Code can indicate why access is restricted.

FieldProperties
object

Field property dictionary mapping field names to field access rights.