Knowledge - SuperOffice

Knowledge class

Constructors

Knowledge

Initializes a new instance of the Knowledge class.

Builds a URL to the customer center to view a knowledge-base entry.

String buildExternalEntryURLWithParser(Integer kbId, Parser parser)

Returns: CRMScript.Global.String - The URL to the knowledge-base entry.

Fetches the baseUrl from the registry table with reg_id 61. Then it parses the URL with the input parser, and returns the URL.

Rebuilds the FAQ search base based on the kbEntryId.

Void rebuildFaqSearch(Integer kbEntryId, String originalTitle)

Returns: CRMScript.Global.Void

Supply the originalTitle since the title is weighted higher than words in the Question and Answer sections.