Notify - SuperOffice

Handles notification of different types.

Constructors

Notify()

Notify

Initializes a new instance of the Notify class.

Methods

sendCustomMessage(Integer,String)

Sends a custom notification to a user.

Void sendCustomMessage(Integer recipientId, String message)

Returns: CRMScript.Global.Void

sendCustomMessage(Integer,String,String)

Sends a custom notification message to user with specified URL.

Void sendCustomMessage(Integer recipientId, String message, String url)

Returns: CRMScript.Global.Void

URLs with HTTP or HTTPS protocol will open in a new tab. URLs without will be treated as relative and open in the same window.

Example:

Notify notify;
// Send custom notification to user with ID 2, clicking notification should open URL.
notify.sendCustomMessage(2,"Custom notification", "http://www.google.com");

sendNewTicket(Integer)

Sends a notification about a new request according to the user’s notify configuration.

Void sendNewTicket(Integer ticketId)

Returns: CRMScript.Global.Void

sendNewTicket(Integer,Bool)

Sends a notification about a new request according to the user’s notify configuration. By setting the parameter skipCategoryMemberNotification, this method will not notify members of the category (if set up) or the email address free-text field on the category.

Void sendNewTicket(Integer ticketId, Bool skipCategoryMemberNotification)

Returns: CRMScript.Global.Void

sendNewTicketMessage(Integer,Bool)

Notifies a user about a new message in the specified ticket according to the users notify configuration.

Void sendNewTicketMessage(Integer ticketId, Bool onlyToHotLlist)

Returns: CRMScript.Global.Void

If onlyToHotList is set to true, only those who has this ticket in their hotlists will be notified.

sendTicketActivated(Integer)

Sends a notification about a ticket being activated, according to the users notify configuration.

Void sendTicketActivated(Integer ticketId)

Returns: CRMScript.Global.Void

sendTicketTakenOver(Integer,Integer,Integer)

Sends a notification to the users about a ticket being taken over.

Void sendTicketTakenOver(Integer ticketId, Integer oldUserId, Integer newUserId)

Returns: CRMScript.Global.Void

​Constructors

​Notify()

​Methods

​sendCustomMessage(Integer,String)

​sendCustomMessage(Integer,String,String)

​sendNewTicket(Integer)

​sendNewTicket(Integer,Bool)

​sendNewTicketMessage(Integer,Bool)

​sendTicketActivated(Integer)

​sendTicketTakenOver(Integer,Integer,Integer)

Constructors

Notify()

Methods

sendCustomMessage(Integer,String)

sendCustomMessage(Integer,String,String)

sendNewTicket(Integer)

sendNewTicket(Integer,Bool)

sendNewTicketMessage(Integer,Bool)

sendTicketActivated(Integer)

sendTicketTakenOver(Integer,Integer,Integer)