| ReplyTemplateCustomerNewCustomer | System template for reply to new customers |
| ReplyTemplateCustomerCustomerReply | System template for reply to customers on new request |
| ReplyTemplateCustomerPassword | System template for sending password to customers |
| ReplyTemplateUserActiveTickets | System template for sending an overview of open requests to a user |
| ReplyTemplateUserNewMessage | System template for notifying a user that a new message has arrived |
| ReplyTemplateUserTicketActivated | System template for notifying a user that a request has been activated |
| ReplyTemplateUserTicketAlarm | System template for notifying a user that a request has been escalated |
| ReplyTemplateUserNewTicket | System template for notifying a user that a new request has arrived |
| ReplyTemplateAll | Not system templates |
| ReplyTemplateNone | Used for installing or updating system templates |
| ReplyTemplateUserTicketTakenOver | System template for notifying a user that one of the user’s requests has been taken over by another user |
| ReplyTemplatePublishKbQuestion | System template for formatting the question when a request is published in the FAQ module |
| ReplyTemplatePublishKbAnswer | System template for formatting the answer when a request is published in the FAQ module |
| ReplyTemplateWeekStat | System template defining weekly statistics layout |
| ReplyTemplateHotlistNewMessage | New message in a request in the favourites list: %ticket.title% |
| ReplyTemplateHotlistTicketActivated | A request in the favourites list has been activated |
| ReplyTemplateHotlistTicketAlarm | System template for notifying a user that a request in the favourites list has been escalated |
| ReplyTemplateHotlistTicketTakenOver | System template for notifying a user that a request in the user’s favourites list has been taken over by another user |
| ReplyTemplateLicenseExpirationWarning | System template for sending warning to administrator about expiring licence |
| ReplyTemplateCustomerConfirmEmail | System template - confirm customer email |
| ReplyTemplatePrintTicket | System template: print request |
| ReplyTemplateCustomerChatLog | System template: Chat log |
| ReplyTemplateNewLink | System template - new link |
