Look up tenant info

The starting point for all these look-ups is the Tenant listing page. The Excel Export button on the tenant list page allows you to download the tenants currently shown in the list. If you filter the list by application or by one or more columns, the export will contain only the filtered results.

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Tenant status

The state of a tenant (running, stopped) indicates if it’s available to receive requests from an API and whether users can log in.

1. Locate the tenant in the list on the Tenant listing page.
2. Observe the value in the Status column.

To check which endpoint the tenant is currently using (root path of customer installation) and see which SuperOffice version it’is running, click the tenant to open the Tenant details page and select the Overview tab.

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User license statistics

The license information is presented in two columns on the Tenant listing page.

1. Locate the tenant in the list on the Tenant listing page.
2. Observe the column values values to determine the total number of licenses and how many are currently in use.

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Site licenses

The list of platform features available to a tenant is shown in the Tenant details page.

1. From the Tenant listing page, click on a specific tenant to open the Tenant details page.
2. Select the Overview tab.
3. Review the Site licenses section to see the platform features available to the tenant.
4. Observe the License Expiry Date above the list to understand how long the licenses are valid.