Plans
Five plans are available. Plans are cumulative - each plan includes everything in the plans below it.Apps
These apps are free for all users:- Google Workspace Integration
- SharePoint Documents
- SuperOffice for Mailchimp
- SuperOffice for Outlook
- SuperOffice for Teams
- SuperOffice for Trello
- SuperOffice for WordPress
- SuperOffice Gmail Link
- Teams Notify
- Webex Notify
To see the apps available for your license from within SuperOffice, select My Apps on the Licences screen.
Seat management
All users in your organization share the same plan. A seat is a named user with the Can log in option enabled.- To give a user access, enable Can log in on their user card in Settings and maintenance > Users.
- To free up a seat without removing the user’s data and history, uncheck Can log in instead of deleting the user. Deleting a user is permanent.
Pricing model
Your subscription has three components:- Base fee: A per-user fee that grants access to the full CRM Suite.
- Scaling metrics: Usage-based pricing for high-consumption areas. Your plan includes a base allowance; additional capacity can be purchased in blocks when needed.
- Plan limits (fencing): Fixed tier-based limits that differentiate plans. Exceeding a plan limit restricts the related feature until you free up capacity or upgrade your plan.
Scaling metrics
Scaling metrics track ongoing consumption. Your plan includes a base allowance, and you can purchase additional capacity when needed. Areas subject to scaling pricing include:- Marketing emails sent
- Resolved service requests
- Storage
- AI credits
AI credits
Your CRM Suite includes AI credits based on the number of users. The included allowance renews yearly. Additional usage allowances are available to purchase. See the CRM Suite price list for current prices in your currency and the credit cost of each AI action.Plan limits
Plan limits are fixed per tier. When a limit is reached, the related feature is restricted until you reduce usage or upgrade.
Both running and paused flows count toward the active flow limit on the Plus plan. A paused flow is still considered active because it continues collecting incoming contacts for later processing.
The Restrictions indicator in Settings and maintenance > Licences > Status tab > Database shows your current usage against each plan limit.
If you are an administrator, an Upgrade button appears next to a warning or stop indicator. Select it to open a contact form to request more capacity or a plan upgrade.