Plans
Five plans are available. Plans are cumulative - each plan includes everything in the plans below it.Seat management
All users in your organization share the same plan. A seat is a named user with the Can log in option enabled.- To give a user access, enable Can log in on their user card in Settings and maintenance > Users.
- To free up a seat without removing the user’s data and history, uncheck Can log in instead of deleting the user. Deleting a user is permanent.
Pricing model
Your subscription has three components:- Base fee: A per-user fee that grants access to the full CRM Suite.
- Scaling metrics: Usage-based pricing for high-consumption areas. Your plan includes a base allowance; additional capacity can be purchased in blocks when needed.
- Plan limits (fencing): Fixed tier-based limits that differentiate plans. Exceeding a plan limit restricts the related feature until you free up capacity or upgrade your plan.
Scaling metrics
Scaling metrics track ongoing consumption. When your usage exceeds the base allowance included in your plan, additional capacity is billed automatically. Areas subject to scaling pricing include:- Marketing emails sent
- Resolved service requests
- Storage
Plan limits
Plan limits are fixed per tier. When a limit is reached, the related feature is restricted until you reduce usage or upgrade.
Both running and paused flows count toward the active flow limit on the Plus plan. A paused flow is still considered active because it continues collecting incoming contacts for later processing.
The Restrictions indicator in Settings and maintenance > Licences > Status tab > Database shows your current usage against each plan limit.
If you are an administrator, an Upgrade button appears next to a warning or stop indicator. Select it to open a contact form to request more capacity or a plan upgrade.