AI services - SuperOffice

SuperOffice AI is available in CRM Online only. It requires the AI Platform add-on and specific service licenses. These services are billed monthly per active AI service.

SuperOffice AI helps automate routine tasks and reduce manual work by embedding artificial intelligence directly into the CRM. You can improve response times, reduce errors, and work more efficiently-without needing technical expertise or coding skills. These features allow your team to focus on meaningful work, while AI handles repetitive processes in the background.

Available services

Service	Description	License
Categorization	Suggests a category for new requests based on the message content.	Categorization
Translation, language detection, mood detection	Analyzes text to detect language, translate it, and determine sentiment.	Text Services
Chatbot Connector	Enables integration with external chat bots to handle incoming chats automatically.	Chatbot
SuperOffice Copilot	Uses generative AI to assist users with content creation and task guidance.	AI Lab (opt in/opt out in Settings and maintenance)
SuperNotes	AI-powered meeting assistant that captures, transcribes, and summarizes meetings, then links the insights back to SuperOffice.	Separate integration (not part of AI Platform)
AI summaries in SuperOffice for Teams	Generates a summary of a Microsoft Teams conversation when archiving it to SuperOffice.	AI Lab (pilot feature)

​Available services

Available services