Create request

You can create a new request in SuperOffice Service based on the sender and contents of an email message. The request is automatically linked to the correct company and contact if recognized.

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Steps

1. Select a message in the inbox.
2. Click the Archive button () and choose Create request.
3. The Create request dialog opens with fields prefilled based on the email:
   • Choose the appropriate category for the new request.
   • Update the subject, priority, or other fields as needed.
   
4. Click Save to create the request.
   • If the sender is recognized, the request is automatically linked to the correct contact and company.
   • If not, the sender is registered as a new contact in SuperOffice Service.