SuperOffice for Teams
Save your Microsoft Teams conversations and files straight into SuperOffice – so important customer chats don't get lost.
What is SuperOffice for Teams?
SuperOffice for Teams connects your Microsoft Teams conversations with your CRM. Instead of searching through channels and chats to find what a customer said last week, you save the conversations and channel files to SuperOffice, right where it belongs.
With SuperOffice for Teams, you can:
- Save messages from chats and standard channels to SuperOffice.
- Save a single file from a message in a standard channel.
- Archive a date range of a chat, such as Today, Yesterday, Last 7 days, or a custom range.
- Optionally generate an AI summary so you can quickly catch the essence later in SuperOffice – without rereading the full chat. AI Labs must be activated to use this feature.
Your conversations are stored as .EML files in SuperOffice, so they're easy to preview and share.
Who is it for?
SuperOffice for Teams is for anyone who talks to customers or partners in Teams and wants that history visible in SuperOffice. This typically includes sales representatives, account managers, support teams, customer success teams, and project teams.
Where SuperOffice for Teams works – and where it doesn't
Microsoft controls where Teams apps can run. SuperOffice for Teams works in chats between managed users and in standard channels. It does not work in private channels, shared channels, or in direct chats with unmanaged personal accounts.
| Where you are | Who's in the conversation | Save message | Save files | Notes |
|---|---|---|---|---|
| 1:1 chat | Two managed users (both belong to an organization) | Yes | No | File attachments are not supported in chats. |
| Group chat | All managed users | Yes | No | If even one participant is external/unmanaged, app usage may be blocked by Teams. |
| Meeting chat | All managed users | Yes | No | Meeting chats behave like group chats. The same external-user restrictions apply. |
| Standard channel | Team members (including guests added to the team) | Yes | Yes | This is the only context where you can save files. External users must be added to the team as guests. |
| Private channel | Team members | No | No | Microsoft now supports this – not in current pilot. Share your feedback. |
| Shared channel | Team members | No | No | Microsoft now supports this – not in current pilot. Share your feedback. |
| 1:1 chat with unmanaged user | Managed user and an unmanaged user (@hotmail, @live, etc.) | No | No | Teams blocks app usage in direct chats with unmanaged accounts. |
A managed user has a Teams account provided by an organization, such as anna@yourcompany.com. An unmanaged user has a personal account, such as anna@hotmail.com or anna@live.com. You can usually spot an unmanaged user by the "External" banner in Teams; hover over the banner for more information.
A guest is an external user who has been invited to your team. Guests have a "Guest" banner next to their name. Because guests are formally invited through your organization's tenant, SuperOffice for Teams can work with them in standard channels.
Note
File archiving is only available in standard channels. SuperOffice for Teams disables file uploading and attaching in chat contexts.