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“Save files” button is disabled

SuperOffice for Teams didn’t detect any files in the selected conversation. Make sure you’re in a standard channel and that the file is still accessible.

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”You are not signed in”

Select Open Chat to go to the bot chat, then select Sign In. If the sign in button is missing, type Sign In or Help in the bot chat to trigger it.

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”Action was forbidden. Make sure to add SuperOffice for Teams to the apps of the Team.”

SuperOffice for Teams has to be added to a team (channel) to work. If the application was not found in the team, this message is shown.

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SuperOffice for Teams is missing from the message menu

Teams blocks app usage in certain contexts, including private channels, shared channels, and 1:1 chats with unmanaged personal accounts. Check the compatibility overview to confirm whether SuperOffice for Teams is supported in the conversation you are using. SuperOffice for Teams can also be hidden from the message menu when a message was sent as a reply to both a thread and the channel. If you right-click that message from the channel view, SuperOffice for Teams may not appear. This happens because the message is technically stored as a child message in the thread, not as a standalone channel message. To use SuperOffice for Teams in this case, open the thread and right-click the message from inside the thread instead. Ask your Microsoft 365 administrator to verify that tenant-level consent was granted and that no permissions have been revoked. See Deploy SuperOffice for Teams.

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”Generate Summary” is disabled

AI Labs must be activated for your SuperOffice tenant. Contact your SuperOffice administrator.