Task menu - Mark request as spam

• Automatically mark a request as closed.
• Instantly close the Request tab after processing.
• Improve efficiency for handling repetitive tasks, such as spam requests.

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Scenario: Automating spam request handling

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Proposed solution

1. Automatically sets the request status to “Closed”.
2. Closes the active Request tab in the SuperOffice interface.

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Step 1: Creating the CRMScript

1. Click on the top bar and select Settings and maintenance.
2. In the navigator, click CRMScript and go to the Macros and scripts tab.
3. Click the New script button.
4. Fill in the following details in the Information tab:

   Field	Value	Description
   Name	Mark as Spam	Friendly name for the script
   Description	Automatically closes a request and request tab	What this script does
   Include name	markAsSpam	Unique single-word identifier for the script

   
5. Go to the Script tab. This is where we will add our CRMScript code.
6. Click OK or Apply to save.

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Step 2: Adding CRMScript code

#setLanguageLevel 4;

EventData ed = getEventData();
String ticketId = ed.getInputValue("ActiveTicketId");

//Find default closed status
NSListAgent listAgent;
NSTicketStatusEntity[] statuses = listAgent.GetTicketStatuses();
NSTicketStatusEntity requestStatus;

for(Integer i = 0; i < statuses.length();i++)
{
    if(statuses[i].GetStatus() == 2 && statuses[i].GetIsDefault() == true)
    {
        requestStatus = statuses[i];
        break;
    }
}

NSTicketAgent agent;
NSTicketEntity request = agent.GetTicketEntity(ticketId.toInteger());
request.SetStatus(requestStatus);
agent.SaveTicketEntity(request);

ed.setStateValue("command:ticket.tab.close", ticketId);

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Code explanation

• Retrieve the active request ID.
• Find the default “Closed” status in SuperOffice.
• Update the request status to “Closed”.
• Close the Request tab in the user interface.

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Step 3: Creating a Task menu item

1. In Settings and maintenance, go to Lists.
2. Find Task menu and click Add to create a new item.
3. Fill in the following details:

   Field	Value	Description
   Name	Mark as Spam	Name of item in Task menu
   Task menu	Request screen	Where you want to show this item
   Type	CRMScript
   Script	Mark as Spam	Choose the script created earlier
   Show in SuperOffice CRM	(Checked)

   
4. Click Save to confirm.

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Step 4: Activating the changes

1. Open SuperOffice CRM in a web browser.
2. Append ?flush to the URL and press Enter.

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Step 5: Testing the automation

1. Open a Request in SuperOffice.
2. Click the Task menu button () and select Mark as Spam.
3. The request should:
   • Be marked as Closed.
   • The Request tab should close automatically.

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Summary

• We created a CRMScript to automate request closures.
• We added a Task menu item to trigger the script.
• We refreshed the system and tested the automation.

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Troubleshooting

• If the option does not appear in the Task menu, ensure you performed a flush (?flush).
• If the request does not close, verify the script is assigned correctly in the Task menu.