Known challenges with SuperID

We currently see some challenges where users are unable to sign in after migrating the tenant to SuperID.

​

Multiple usernames

Problem: A user might have multiple email addresses on their person record. Only 1 of these will become the new SuperID username. Sometimes migration picks the wrong email address. Solution: Issues related to multiple associate records pointing to the new/old username apply (see next scenario).

​

Users with multiple associate records in the same tenant

Problem: A person might have multiple associate records in the customer database. We observe that often only 1 of these has a valid license. Solution: Must be resolved manually by R&D services or Operations. With SuperID, it is not permitted to create multiple users with identical usernames in the Admin client. Renaming a username also held by another user will create a new SuperID user.